Real-Time Workforce Operations Specialist

Siegen HR Solutions; Mandaluyong; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading HR solutions provider is looking for a Workforce Associate in Mandaluyong, Philippines. This role focuses on optimizing metrics and ensuring adherence to schedules in a dynamic business operations environment. Candidates should have experience with real-time management systems and strong communication skills. The position involves monitoring agent attendance and supporting the operations team to meet service level agreements. Competitive salary and growth opportunities offered.

Qualifications

• Proven experience in real-time management systems.
• Must handle scheduling and attendance issues effectively.
• Strong communication skills to report key performance indicators.

Responsibilities

• Monitor Real Time Adherence and Queue Management.
• Ensure timely logins/logouts and control attendance.
• Generate and deliver real-time reports and manage exceptions.

Skills

Experience with Real Time Management systems

Good number crunching skills

Communication skills

Ability to execute escalation processes

Performance measurement skills

Real-time strategy development

Monitoring agent adherence

Tools

Avaya

CUIC

Genesys

In Contact

Job description

A leading HR solutions provider is looking for a Workforce Associate in Mandaluyong, Philippines. This role focuses on optimizing metrics and ensuring adherence to schedules in a dynamic business operations environment. Candidates should have experience with real-time management systems and strong communication skills. The position involves monitoring agent attendance and supporting the operations team to meet service level agreements. Competitive salary and growth opportunities offered.