Team Lead, Workforce Management Real Time

Percepta LLC; Pampanga; On-site; PHP 391,000 - 893,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Performance bonus opportunities

Job summary

A customer experience solutions company in Pampanga is seeking a Team Lead for Workforce Management Real Time. You will be responsible for coaching and motivating associates to achieve goals while addressing their issues. You will also manage multiple tasks and projects, ensuring your team has the right tools and environment to succeed. The ideal candidate should have an associate degree or similar experience and a strong customer-focused mindset. An excellent compensation package and benefits are included.

Qualifications

• Passion for solving work puzzles in real time.
• Ability to mentor and support associates' career mobility.
• Strong motivational and developmental skills.
• Provide teams with the proper tools and systems to accomplish day-to-day tasks.
• Customer-focused mindset.

Responsibilities

• Coach associates to ensure achievement of company goals.
• Manage multiple ongoing tasks while monitoring team attendance.
• Motivate and develop the team with feedback and recognition.

Skills

Coaching associates

Time management

Customer focused mindset

Organizational skills

Customer focus

Education

Associate degree or equivalent work experience

Job description

Job Description - Team Lead, Workforce Management Real Time (044HY)

Team Lead – Workforce Management – Real Time

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Have a passion to solve work puzzles in real time and mentor others? Are you looking for an opportunity to experience something new each day and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

You’ll report to the Senior Manager, Workforce Management. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You’ll

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done as you play a big part in the associate’s development and career mobility

What You Bring to the Role

• Associate degree, technical school or equivalent work experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Consistently mentor, inspire, and support the associate’s career mobility
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Customer focused mindset

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.