Real-Time Workforce Scheduler & Analytics Lead

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 446,000 - 670,000; Full time

Job summary

TASQ Staffing Solutions in the Philippines seeks a detail-oriented Workforce Management professional to optimize staffing and scheduling processes. You will analyze volumes, prepare reports, and adjust schedules to meet service level goals across shifts.

Responsibilities include monitoring performance, providing planning models to support decisions, and coordinating overtime to maintain optimal staffing amid changing demand.

Qualifications

• Bachelor's or college degree required.
• Minimum of 1 year experience in Workforce Management
• Strong skills in scheduling and real-time management
• Excellent organizational abilities to meet critical deadlines
• Capable of prioritizing tasks effectively in a fast-paced, dynamic environment while maintaining attention to detail
• Flexible and willing to work in shift schedules

Responsibilities

• Conduct regular volume and performance analysis, proactively communicating potential impacts to the business
• Provide management with reports and planning models to support decision-making processes
• Monitor actual activities against plans and recommend immediate adjustments
• Staff the appropriate number of agents at the right times based on recent and historical capacity data
• Ensure pre-planned activities are scheduled in advance and communicated clearly
• Adjust schedules as needed based on real-time scenarios and coordinate overtime or voluntary time off to ensure optimal staffing levels

Skills

Workforce management

Scheduling

Real-time management

Organizational skills

Prioritization

Attention to detail

Shift work

Education

Bachelor's or college degree

Job description

TASQ Staffing Solutions in the Philippines seeks a detail-oriented Workforce Management professional to optimize staffing and scheduling processes. You will analyze volumes, prepare reports, and adjust schedules to meet service level goals across shifts.

Responsibilities include monitoring performance, providing planning models to support decisions, and coordinating overtime to maintain optimal staffing amid changing demand.