Real-Time Platform Support Lead for Customer Experience

LSEG; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate Team Manager for Real-Time & Platform Customer Support. You will lead a talented team, shaping exceptional service experiences and driving continuous improvement while partnering with Product, Engineering, and Sales to deliver customer outcomes.

Based in Manila, you will foster an inclusive culture, develop future leaders, and use data to guide improvements, ensuring scalable, high-quality support across platforms and services.

Qualifications

• Experience leading customer support, service delivery, operations, or customer-facing teams.
• Proven success in coaching, developing, and inspiring high-performing teams.
• Strong communication and relationship-building skills, with the ability to influence partners at all levels.
• Ability to analyze information, identify trends, and translate insights into meaningful action.
• Experience handling multiple priorities in a fast-paced and evolving environment.
• A collaborative mindset and a commitment to creating inclusive team environments where everyone can thrive.

Responsibilities

• Inspire, coach, and develop a team of customer support professionals, creating a culture of collaboration, inclusion, accountability, and continuous learning.
• Guide your team in delivering exceptional customer experiences through timely, accurate, and solution-focused support.
• Lead the resolution of sophisticated customer challenges and serve as a partner concern point for high-impact issues.
• Use customer insights, operational metrics, and performance data to find opportunities, improve processes, and drive important outcomes.
• Partner with cross-functional stakeholders to strengthen products, services, and customer journeys.
• Create development opportunities that help team members build new skills, expand capabilities, and achieve career goals.
• Lead workforce planning activities to ensure the team is positioned to meet customer and business needs.
• Foster a culture of knowledge sharing, innovation, and continuous improvement.
• Drive operational excellence by improving efficiency, quality, consistency, and scalability across support processes.
• Champion change initiatives and help teams successfully adopt new tools, technologies, and ways of working.

Skills

Leadership experience

Coaching & mentoring

Customer focus

Strong communication

Data-driven decisions

Cross-functional collaboration

Job description

London Stock Exchange Group (LSEG) is seeking a Senior Associate Team Manager for Real-Time & Platform Customer Support. You will lead a talented team, shaping exceptional service experiences and driving continuous improvement while partnering with Product, Engineering, and Sales to deliver customer outcomes.

Based in Manila, you will foster an inclusive culture, develop future leaders, and use data to guide improvements, ensuring scalable, high-quality support across platforms and services.