Real-Time Platform Support Lead

LSEG; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

London Stock Exchange Group (LSEG) seeks a Senior Associate Team Manager for Real-Time & Platform Customer Support in the Philippines. You will lead a diverse team, shape exceptional service experiences, and drive continuous improvement across products and customer journeys.

You will empower your team with coaching, analytics, and cross-functional collaboration, delivering faster resolutions and higher satisfaction while supporting career growth and a culture of inclusion.

Qualifications

• Experience leading customer support, service delivery, operations, or customer-facing teams.
• Proven success in coaching, developing, and inspiring high-performing teams.
• Strong communication and relationship-building skills, with the ability to influence partners at all levels.
• Ability to analyze information, identify trends, and translate insights into meaningful action.
• Experience handling multiple priorities in a fast-paced and evolving environment.
• A collaborative mindset and a commitment to creating inclusive team environments where everyone can thrive.

Responsibilities

• Inspire, coach, and develop a team of customer support professionals, creating a culture of collaboration, inclusion, accountability, and continuous learning.
• Guide your team in delivering exceptional customer experiences through timely, accurate, and solution-focused support.
• Lead the resolution of sophisticated customer challenges and serve as a partner concern point for high-impact issues.
• Use customer insights, operational metrics, and performance data to find opportunities, improve processes, and drive important outcomes.
• Partner with cross-functional stakeholders to strengthen products, services, and customer journeys.
• Create development opportunities that help team members build new skills, expand capabilities, and achieve career goals.
• Lead workforce planning activities to ensure the team is positioned to meet customer and business needs.
• Foster a culture of knowledge sharing, innovation, and continuous improvement.
• Drive operational excellence by improving efficiency, quality, consistency, and scalability across support processes.
• Champion change initiatives and help teams successfully adopt new tools, technologies, and ways of working.

Skills

Leadership

Coaching

Communication

Analytical thinking

Cross-functional collaboration

Job description

London Stock Exchange Group (LSEG) seeks a Senior Associate Team Manager for Real-Time & Platform Customer Support in the Philippines. You will lead a diverse team, shape exceptional service experiences, and drive continuous improvement across products and customer journeys.

You will empower your team with coaching, analytics, and cross-functional collaboration, delivering faster resolutions and higher satisfaction while supporting career growth and a culture of inclusion.