Real-Time Security Operations Coordinator

Symbos; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

Symbos is seeking an Operations Coordinator to provide real-time support for Australian security operations, including responding to guard shifts, confirming assignments, and maintaining accurate records. The role follows rostered shifts that may include nights, weekends and public holidays, with a collaborative team in Manila.

You will communicate confidently by phone, manage multiple systems, ensure data integrity, and escalate issues as needed.

Qualifications

• Senior High School or equivalent qualification.
• Experience in high-volume service environments.
• Excellent spoken and written English for Australian operations.
• Confidence handling inbound and outbound calls.
• Strong computer literacy across multiple systems during live calls.
• Accurate data entry and disciplined documentation.
• Ability to work rostered shifts including nights/weekends/holidays.

Responsibilities

• Receive and respond to calls and notifications relating to guard drop shifts or coverage gaps.
• Capture and validate essential shift information, including location, timing, requirements, urgency and instructions.
• Identify suitable guards using approved rosters, availability information, contact lists and procedures.
• Make professional outbound calls, manage callbacks and declined shifts, and confirm guard acceptance.
• Update coverage, call outcomes, timestamps, escalations and notes accurately in the relevant systems.
• Escalate unfilled shifts, short-notice gaps, compliance concerns and other exceptions promptly.
• Provide clear handovers and communicate professionally with guards and internal stakeholders.
• Protect confidential employee, roster, client and site information.

Skills

Customer service

Data entry

Attention to detail

Multitasking

CRM familiarity

Education

High School diploma

Tools

CRM software

Ticketing systems

Telephony systems

Rostering platforms

Job description

Symbos is seeking an Operations Coordinator to provide real-time support for Australian security operations, including responding to guard shifts, confirming assignments, and maintaining accurate records. The role follows rostered shifts that may include nights, weekends and public holidays, with a collaborative team in Manila.

You will communicate confidently by phone, manage multiple systems, ensure data integrity, and escalate issues as needed.