Real Estate Administrative Assistant - Hybrid

Cloudstaff Philippines Inc.; Murcia; On-site; PHP 2,841,000 - 3,497,000; Full time

Benefits offered by this job

Health insurance

Flexible leave credits

Career progression

Company-provided PC and internet

Job summary

Raine & Horne Gosford is seeking a Property Management Assistant to provide administrative, reception, and operational support for the Property Management team. You will manage incoming calls, support Property Managers with daily tasks, and coordinate with tenants, landlords, and contractors to ensure professional service.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Prior experience in Australian property management or related admin roles.
• Excellent phone and email communication skills.
• Strong customer service and relationship-building skills.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer and manage incoming reception calls and direct enquiries to the right team member.
• Respond to tenant, landlord, and general property enquiries via phone and email.
• Provide administrative support to Property Managers in day-to-day management of residential properties.
• Coordinate maintenance requests with tradespeople and contractors and follow up on outstanding jobs.
• Assist with routine inspections, including scheduling, documentation, reporting, and follow-ups.
• Maintain accurate tenant, landlord, lease, and property records in the system.
• Assist with lease administration, renewals, tenancy documentation, and onboarding.
• Monitor rental payments and arrears and assist with follow-ups as required.
• Prepare routine correspondence, notices, reports, and property management documentation.
• Assist with processing maintenance invoices, quotes, and expenses.
• Support property listings, inspections, and leasing activities as required.
• Coordinate communication between Property Managers, tenants, landlords, contractors, and internal teams.
• Perform general administrative duties including data entry, filing, scheduling, and reporting.
• Maintain organised property records and documentation.
• Provide high-level customer service and professional enquiries handling.

Skills

Property management

Reception

Administration

Communication (phone & email)

Customer service

Organization & detail-oriented

Tools

PropertyMe

Snug

CompassPlus

Microsoft Office

Job description

Job Description

Job Summary

The Property Management Assistant provides administrative, reception, and operational support to the Property Management team at Raine & Horne Gosford. The role handles incoming calls and enquiries, supports Property Managers with day-to-day property management tasks, and coordinates with tenants, landlords, contractors, and other stakeholders to ensure smooth and professional service.

Key Responsibilities

• Answer and manage incoming reception calls, take messages, and direct enquiries to the appropriate team member.
• Respond to tenant, landlord, and general property enquiries via phone and email in a professional and timely manner.
• Provide administrative support to Property Managers in the day-to-day management of residential properties.
• Coordinate maintenance requests with tradespeople and contractors and follow up on outstanding jobs.
• Assist with routine inspections, including scheduling, documentation, reporting, and follow-ups.
• Maintain accurate tenant, landlord, lease, and property records in the property management system.
• Assist with lease administration, renewals, tenancy documentation, and tenant onboarding.
• Monitor rental payments and arrears and assist with follow-ups as required.
• Prepare routine correspondence, notices, reports, and property management documentation.
• Assist with processing maintenance invoices, quotes, expenses, and other property-related costs.
• Support property listings, inspections, and leasing activities where required.
• Coordinate communication between Property Managers, tenants, landlords, contractors, and internal teams.
• Perform general administrative duties including data entry, filing, scheduling, calendar management, and reporting.
• Maintain organised and up-to-date property records and documentation.
• Provide a high level of customer service and ensure enquiries are handled professionally and efficiently.

Qualifications and Requirements

Key Skills & Experience

• Previousexperience in Australian property management, real estate, reception, or administration preferred.
• Excellent phone and email communication skills.
• Strong customer service and relationship-building skills.
• Highlyorganisedwith strong attention to detail and follow-up skills.
• Ability to manage multiple enquiries and tasks in a fast‑paced environment.
• Experience withPropertyMe,Snug,CompassPlus, or similar property management software is an advantage.
• Proficient in Microsoft Office and other administrative systems.
• Professional, proactive, reliable, and able to work independently as well as part of a team.

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc