Service Crew

BANH MI KITCHEN SERVICES, INC.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

13th month salary

Commission pay

Overtime pay

Job summary

BANH MI KITCHEN SERVICES, INC. is seeking QS Partners to support customers, maintain store standards, and assist in daily operations. The role emphasizes hospitality, accuracy in sales reporting, cleanliness, and adherence to company policies.

The candidate should have at least 2 years’ experience in a similar role, strong interpersonal and customer service skills, and the ability to manage multiple tasks efficiently. Training may be provided as needed.

Qualifications

• Finished highschool or vocational graduation required.
• At least 2 years work experience in the same role.
• Ability to multi-task and manage requests on a timely manner.
• With crowd management expertise.
• Excellent interpersonal and communication skills.
• Strong customer service prowess.

Responsibilities

• Helps maintain a hospitable image of the store by assisting customers.
• Ensures daily sales quota is met and daily sales report is submitted.
• Reports daily sales to AOs for tracking.
• Maintains store cleanliness and sanitation of tools and floors.
• Sets up food, tools, equipment and oven before opening.
• Checks stock validity and serves fresh foods.
• Prevents spoilage and contamination.
• Reports issues encountered while preparing food.
• Maintains fast serving times for all orders.
• Adheres to company policies and procedures.
• Assists on branch training as requested.
• Forecasts stock orders and submits to commissary.
• Manages online food aggregator accounts and reports issues.
• Analyzes customer complaints for improvements.
• Handles cashiering and ensures daily sales are deposited timely.

Skills

Multi-tasking

Crowd management

Interpersonal skills

Customer service

Communication

Integrity

Professionalism

Confidentiality

Tenacity

Education

Finished highschool or vocational graduate

Job description

QS Partners’ duties and responsibilities include serving customers efficiently, assisting customers with their needs and special requests, ensures assigned quota is met, assist on training activity for the new QS Partners as requested, and adheres on the sanitation standards and safety procedures.

Key Result Area/Duties & Responsibilities

• Helps maintain the good image of the store by assisting the customers in a very hospitable way.

• Ensures the daily sales quota of the store are met. At the same time, daily sales report must be updated and submitted regardless of the location of duty for proper tracking and monitoring.

• Ensures that sales of each day are reported daily to the AOs in order to easily track all the transactions every day. Strictly follow daily sales deposits.

• Maintains the store's cleanliness. Do necessary sanitation of tools, equipment, floors or everything in the store prior leaving and logging out.

• Always sets-up everything from food, frying tools, equipment, oven, etc. prior opening the store to ensure that all are settled and easily be managed during the store operation.

• Checks the validity of all the stocks. Always serve fresh and bounty foods to the customers.

• Prevents spoilage and contamination.

• Immediately report concerns or problems encountered while preparing the food.

• Maintains fast and efficient serving time of all the foods ordered by the customers.

• Adheres on the company's work standards, policies and procedures.

• Assist on branch training as requested.

• Forecasts orders of stocks to be purchased and submitted to commissary.

• Submits petty cash liquidation to Finance Audit weekly.

• Manages online food aggregator accounts following the store’s operational hours, menu availability and releasing and accepting of orders. Does reports to help center if needed. Aggregators include food panda, grab food, booky, SM online, pickaroo, and the likes.

• Analyze customer complaints and feedback for constant improvements.

• Handles cashiering function and ensures that sales each day are safely keep and/or deposited on time.

Others

• May be assigned to other stores as reliever as needed and as necessary.

• Performs other tasks that may be assigned from time to time.

Work Habits

• Follows standards and procedures

• Pay attention to details.

• Holds self-accountable for assigned responsibilities. Sees tasks to completion in a timely manner

• Adeptness at analyzing facts, problem-solving, decision-making, and demonstrating good judgment

• Attendance and Punctuality

• Adheres to the corporate core values (AWESOME): - Always improving; Wow customers

Excellence; Solicitude (Malasakit); Oneness (Teamwork); Moral uprightness; Evolving

Qualifications

• Finished highschool or any vocational graduate

• At least two (2) year work experience in the same role, in the same capacity

• Ability to multi-task and manage requests on a timely manner

• With crowd management expertise

• Excellent interpersonal skills

• Strong communication and interpersonal skills

• Strong customer service prowess

• Ability to work with integrity, professionalism and confidentiality

• Performs responsibility with Tenacity

• Must be honest and truthful

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

• Commission pay

• Overtime pay