Quality Review Analyst (AML/Compliance)

Western Union; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Western Union seeks an AML/compliance professional to oversee processes, perform quality assurance reviews, and train internal teams. You will assess customer activity risks, escalate when needed, and lead calibration sessions to standardize decisions across teams.

The role requires strong analytics, independent decision-making, and familiarity with transaction monitoring technologies. Office-based with regular cross-team interaction is expected.

Qualifications

• Bachelor's degree in finance, business, or related field; professional experience preferred.
• Minimum 2 years of experience in AML compliance, Bank Secrecy Act, or risk-based compliance.
• Strong analytical, investigative and problem-solving skills with high attention to detail.
• Ability to identify and assess compliance risks and escalate appropriately.
• Experience in process improvement or project management in compliance or risk.
• Ability to work independently and make decisions aligned with policies.
• Proficiency in MS Office with advanced Excel for data analysis and reporting.
• Strong verbal and written communication; capable of delivering feedback.
• Knowledge of AML/CFT technologies like transaction monitoring, data analytics, AI is a plus.

Responsibilities

• Operate within compliance with a focus on process oversight and QA reviews.
• Provide actionable feedback and recommendations to stakeholders to improve processes.
• Conduct regular QA reviews to assess accuracy and effectiveness of assessments and risk mitigation.
• Analyze customer activities to identify risks and red flags during ECDD reviews and escalate when needed.
• Lead calibration sessions to ensure consistency in decision making.
• Identify opportunities for training and process improvements, including automation possibilities.
• Stay current with AML/CFT trends and regulatory changes and train internal teams.

Skills

Analytical thinking

Investigative skills

Problem-solving

Strong communication

Excel / Advanced Excel

Data analysis

Education

Bachelor's degree in finance, business, or related field

Tools

MS Office Suite

Transaction monitoring tools

Data analytics tools

AI-based systems

Job description

Role Responsibilities

• In this role, you will operate within the compliance organization with a primary focus on process oversight. This includes performing quality assurance reviews, working closely with operations team to improve the process, uptraining the team on existing and emerging ML/TF trends, reviewing related controls and making sure they are performing as expected.
• Ensure quality standards are maintained and adhered to while executing the oversight of the program.
• Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes.
• Conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts.
• Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary.
• Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes.
• Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable.
• Stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.

Role Requirements

• Bachelor's degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred.
• Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance.
• Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions.
• Ability to identify and assess compliance risks and escal…
• Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas.
• Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements.
• Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking.
• Strong communication skills, both verbal and written, with experience in delivering feedback.
• Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.