Quality Review Analyst (AML/Compliance)

Western Union; Quezon City; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Western Union seeks a Compliance Oversight professional to operate within the compliance organization, focusing on process oversight, quality assurance reviews, and team performance enhancement.

You will work with operations to improve processes, uptrain on AML/TF trends, review controls, and ensure effective performance. On-site collaboration is expected at least three days a week.

Qualifications

• Bachelor’s degree in finance, business, or related field; equivalent professional experience considered.

Responsibilities

• Perform quality assurance reviews to maintain oversight standards.
• Collaborate with operations to improve processes and uptrain the team on AML/TF trends.
• Review controls and ensure effective performance; escalate issues as needed.
• Analyze customer activity to identify risks and red flags during ECDD reviews.
• Lead calibration sessions to ensure consistency in decision-making.
• Identify opportunities for training and process improvements, including automation where applicable.
• Stay updated on AML/CFT typologies and regulatory changes, translating knowledge into trainings.

Skills

Analytical skills

Investigative skills

Problem-solving

Attention to detail

Communication skills

Education

Bachelor’s degree in finance or business or related field

Tools

MS Office

Advanced Excel

Job description

In this role, you will operate within the compliance organization with a primary focus on process oversight. This includes performing quality assurance reviews, working closely with operations team to improve the process, uptraining the team on existing and emerging ML/TF trends, reviewing related controls and making sure they are performing as expected.

• Ensure quality standards are maintained and adhered to while executing the oversight of the program.
• Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes.
• Conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts.
• Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary.
• Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes.
• Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable.
• Stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.

Role Requirements

• Bachelor’s degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred.
• Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance.
• Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions.
• Ability to identify and assess compliance risks and escalating concerns to appropriate level when necessary.
• Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas.
• Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements.
• Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking.
• Strong communication skills, both verbal and written, with experience in delivering feedback.
• Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.