AML Compliance Quality & Process Improvement Lead

Western Union; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Western Union seeks an AML/compliance professional to oversee processes, perform quality assurance reviews, and train internal teams. You will assess customer activity risks, escalate when needed, and lead calibration sessions to standardize decisions across teams.

The role requires strong analytics, independent decision-making, and familiarity with transaction monitoring technologies. Office-based with regular cross-team interaction is expected.

Qualifications

• Bachelor's degree in finance, business, or related field; professional experience preferred.
• Minimum 2 years of experience in AML compliance, Bank Secrecy Act, or risk-based compliance.
• Strong analytical, investigative and problem-solving skills with high attention to detail.
• Ability to identify and assess compliance risks and escalate appropriately.
• Experience in process improvement or project management in compliance or risk.
• Ability to work independently and make decisions aligned with policies.
• Proficiency in MS Office with advanced Excel for data analysis and reporting.
• Strong verbal and written communication; capable of delivering feedback.
• Knowledge of AML/CFT technologies like transaction monitoring, data analytics, AI is a plus.

Responsibilities

• Operate within compliance with a focus on process oversight and QA reviews.
• Provide actionable feedback and recommendations to stakeholders to improve processes.
• Conduct regular QA reviews to assess accuracy and effectiveness of assessments and risk mitigation.
• Analyze customer activities to identify risks and red flags during ECDD reviews and escalate when needed.
• Lead calibration sessions to ensure consistency in decision making.
• Identify opportunities for training and process improvements, including automation possibilities.
• Stay current with AML/CFT trends and regulatory changes and train internal teams.

Skills

Analytical thinking

Investigative skills

Problem-solving

Strong communication

Excel / Advanced Excel

Data analysis

Education

Bachelor's degree in finance, business, or related field

Tools

MS Office Suite

Transaction monitoring tools

Data analytics tools

AI-based systems

Job description

Western Union seeks an AML/compliance professional to oversee processes, perform quality assurance reviews, and train internal teams. You will assess customer activity risks, escalate when needed, and lead calibration sessions to standardize decisions across teams.

The role requires strong analytics, independent decision-making, and familiarity with transaction monitoring technologies. Office-based with regular cross-team interaction is expected.