Quality & Process Excellence Lead

SJ Group; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Surbana Jurong is seeking a Senior Lead to drive Process Improvement, QMS governance and documentation control across the organization. You will lead multiple teams, ensure standards, monitor KPIs and coordinate with global stakeholders to deliver continuous improvements.

You will mentor staff, maintain SOPs, and oversee reporting on performance and risks to enable informed decision-making and sustainable solutions.

Responsibilities

• Lead, supervise and develop Process Improvement, Management Systems Administration and Document Control teams.
• Plan, allocate and monitor team resources and workloads to meet priorities and SLAs.
• Monitor team performance against KPIs and implement corrective actions.
• Coach and develop team through performance management, training and succession planning.
• Develop and maintain SOPs to ensure high-quality service delivery.
• Foster collaboration, continuous improvement and customer-focused service.
• Lead QMS, business improvement and document control initiatives aligned with priorities.
• Partner with business leaders to identify improvement opportunities and redesign processes.
• Oversee documentation of business processes and ensure delivery within scope, timeframes and quality standards.
• Monitor initiative performance, benefits and risks; report to support decision-making.
• Govern Group Business Management System governance, updates and compliance.
• Ensure BMS documentation stays accurate and aligned with requirements.
• Communicate BMS updates globally and support adoption.
• Maintain document control governance and knowledge management processes.
• Ensure documentation is reviewed, approved, published, archived and version controlled.
• Monitor document quality and accessibility; ensure compliance with control requirements.
• Drive monthly operational and performance reporting; monitor KPIs and audit outcomes.
• Convert feedback and audit findings into corrective/preventive actions and track outcomes.

Job description

Surbana Jurong is seeking a Senior Lead to drive Process Improvement, QMS governance and documentation control across the organization. You will lead multiple teams, ensure standards, monitor KPIs and coordinate with global stakeholders to deliver continuous improvements.

You will mentor staff, maintain SOPs, and oversee reporting on performance and risks to enable informed decision-making and sustainable solutions.