Quality & Knowledge Performance Manager

Cardinal Health, Inc.; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Cardinal Health, Inc. is seeking a senior role focused on Quality Management Leadership and Knowledge Management Leadership in the Philippines.

The role oversees QA frameworks, audit governance, performance analytics, and root cause analysis to drive continuous improvement across the business. The candidate will lead teams, partner with Operations, Training, and Process Excellence, and develop strategies to enhance knowledge content, usage, and readiness.

Qualifications

• Open to internal employees who have been in P3/P4/M1/M2 level for a minimum of 1 year.

Responsibilities

• Quality Management Leadership: establish QA frameworks, governance, scorecards, and standardization across teams.
• Audit Oversight: supervise quality audits, ensure coverage and calibration of findings.
• Performance Analytics: analyze quality trends, defects, risks, and translate findings to actions.
• Root Cause Analysis: lead investigations and develop corrective actions with OPS, Training, and Process Excellence teams.
• Continuous Improvement: drive initiatives to reduce audit failures and improve operations.
• Knowledge Management Leadership: establish content governance, accuracy, and lifecycle management.
• Content Quality & Accuracy: ensure procedures and articles remain current and audited.
• Knowledge Utilization: monitor usage, improve self-service adoption.
• Operational Readiness: support new processes and policy changes.
• Knowledge Strategy: develop roadmap, improve UX/search, leverage AI solutions.
• Capability Development & Coaching: lead and coach teams; develop training strategies.
• Cross-Functional Collaboration: partner with operations, risk, and leadership.
• Executive Reporting: create dashboards and present performance insights.
• Strategic Support: align quality/knowledge with business objectives.
• Key Accountabilities: governance, audit accuracy, defect reduction, knowledge adoption, and team development.

Job description

Cardinal Health, Inc. is seeking a senior role focused on Quality Management Leadership and Knowledge Management Leadership in the Philippines.

The role oversees QA frameworks, audit governance, performance analytics, and root cause analysis to drive continuous improvement across the business. The candidate will lead teams, partner with Operations, Training, and Process Excellence, and develop strategies to enhance knowledge content, usage, and readiness.