Quality Assurance & Process Improvement Specialist

Medtronic; Philippines; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Medtronic, a global healthcare technology leader, seeks a Quality Assurance Specialist in the Philippines to drive quality, consistency, and continuous improvement across processes and service delivery. The role partners with cross-functional teams to standardize procedures and implement automation and AI solutions in a hybrid work setting.

You will support QA programs, manage quality projects, analyze data, and prepare reports for leadership while ensuring compliance with procedures and SLAs.

Qualifications

• Bachelor's degree and a minimum of 2 years of experience in quality assurance, process improvement, business operations, project management, or a related business function.
• Experience managing projects involving multiple stakeholders and cross-functional teams.
• Experience creating, maintaining, and improving business processes, standard operating procedures, or quality documentation.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Experience analyzing data, identifying trends, and supporting continuous improvement initiatives.

Responsibilities

• Develop, implement, and maintain quality assurance processes, standards, and documentation to support operational consistency and compliance.
• Conduct quality reviews and audits to evaluate adherence to established procedures and service level expectations.
• Analyze quality trends, identify root causes, and recommend corrective and preventive actions to improve performance.
• Evaluate business processes and lead initiatives focused on process optimization, standardization, and operational efficiency.
• Manage cross-functional quality improvement projects, including planning, stakeholder coordination, risk management, and execution.
• Develop and maintain standard operating procedures, work instructions, and process documentation.
• Identify opportunities to streamline manual activities through automation and AI-enabled solutions in partnership with business and technology teams.
• Monitor quality and project metrics, prepare reports, and communicate performance insights, risks, and recommendations to stakeholders and leadership.

Skills

Quality assurance

Process improvement

Project management

Data analysis

Microsoft Excel

Cross-functional cooperation

Education

Bachelor's degree

Tools

Power Automate

Power BI

Tableau

Job description

Medtronic, a global healthcare technology leader, seeks a Quality Assurance Specialist in the Philippines to drive quality, consistency, and continuous improvement across processes and service delivery. The role partners with cross-functional teams to standardize procedures and implement automation and AI solutions in a hybrid work setting.

You will support QA programs, manage quality projects, analyze data, and prepare reports for leadership while ensuring compliance with procedures and SLAs.