Knowledge Manager: KM Strategy & Content

Nordic Global; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A leading healthcare IT services firm in Manila is seeking a knowledgeable Knowledge Manager to oversee the knowledge management framework. This role will develop and maintain the knowledge base, ensuring it meets evolving needs while facilitating effective knowledge sharing and collaboration across the organization. Candidates should possess strong technical writing skills and have at least six years of experience in knowledge management or ITSM roles. The position offers a dynamic work environment and contributes to operational excellence.

Qualifications

• 6+ years in knowledge management, ITSM, or related roles.
• Experience managing knowledge bases and implementing KM frameworks.
• Proven experience in technical writing or content development for IT processes.

Responsibilities

• Own and govern the Knowledge Base, ensuring accuracy and relevance.
• Create user-friendly knowledge articles and process documentation.
• Promote knowledge sharing through communication and engagement strategies.
• Lead KM reporting and provide insights based on performance data.
• Collaborate with SMEs to capture and maintain critical knowledge.

Skills

Knowledge management

Technical writing

IT Service Management (ITSM)

Communication skills

Stakeholder engagement

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow Knowledge Management

Job description

A leading healthcare IT services firm in Manila is seeking a knowledgeable Knowledge Manager to oversee the knowledge management framework. This role will develop and maintain the knowledge base, ensuring it meets evolving needs while facilitating effective knowledge sharing and collaboration across the organization. Candidates should possess strong technical writing skills and have at least six years of experience in knowledge management or ITSM roles. The position offers a dynamic work environment and contributes to operational excellence.