Customer Service Operations Leader

Cardinal Health International Philippines Inc.; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Customer Service Operations leader based in Manila to oversee frontline and back-office teams handling orders, inquiries and issue resolution.

You will drive service quality and report performance metrics to senior management. The role requires 5+ years of leading teams in healthcare/logistics contexts, strong coaching and stakeholder collaboration skills, and proficiency with tools like SFDC, Verint and MS Office.

Qualifications

• 5+ years leading front-line and back-office teams
• Experience with healthcare/logistics/customer management preferred
• Proven ability to coach and evaluate performance
• Experience with cross-functional collaboration
• Strong communication and problem-solving skills

Responsibilities

• Manages a team of front-line and back-office staff resolving customer inquiries
• Provides high-quality service and reports on team performance
• Supervises representatives; coaches; conducts performance evaluations
• Collaborates with Sales, Finance, and other partners for projects and problem resolution
• Identifies customer needs and suggests operational improvements
• Supports policy and process development for efficiency
• Ensures staff are equipped to perform daily tasks
• Participates in employee engagement activities

Skills

Leadership

Customer service

Coaching

Communication

Problem resolution

Education

Bachelor’s degree or equivalent work experience

Tools

SFDC

Interactive Desktop

ICBM

Verint

MS Office

Job description

Cardinal Health International Philippines Inc. is seeking a Customer Service Operations leader based in Manila to oversee frontline and back-office teams handling orders, inquiries and issue resolution.

You will drive service quality and report performance metrics to senior management. The role requires 5+ years of leading teams in healthcare/logistics contexts, strong coaching and stakeholder collaboration skills, and proficiency with tools like SFDC, Verint and MS Office.