Quality & Knowledge Performance Manager

Cardinal Health; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Cardinal Health seeks a leader in Quality Management to establish governance, drive audits, and improve performance. You will analyze trends, lead root-cause investigations, and guide knowledge management and coaching for teams across Operations and Process Excellence.

This role partners with business leaders to deliver data-driven improvements. Headquartered in Dublin, Ohio, Cardinal Health values inclusive leadership and continuous improvement, shaping quality standards and governance across

Qualifications

• Experience leading quality governance, audits, and scorecards.
• Oversee audit processes and ensure calibration and SLA adherence.
• Analyze quality trends and translate findings into actions.
• Lead root cause analysis and corrective actions.
• Drive continuous improvement and accountability for quality.

Responsibilities

• Lead Quality Governance and standardize quality processes across teams and functions.
• Oversee quality auditing activities, ensuring accuracy, consistency, and compliance.
• Analyze quality trends, defects, and operational risks; translate findings into actions.
• Lead investigations into quality failures and develop corrective actions.
• Drive initiatives to reduce audit failures and improve operational effectiveness.
• Manage knowledge governance, content quality, and knowledge lifecycle.
• Coach and develop Quality and Knowledge Management professionals.
• Partner with Operations, Workforce Management, Process Excellence, and Business Leaders.
• Develop executive-level reporting and dashboards on quality performance.

Job description

Cardinal Health seeks a leader in Quality Management to establish governance, drive audits, and improve performance. You will analyze trends, lead root-cause investigations, and guide knowledge management and coaching for teams across Operations and Process Excellence.

This role partners with business leaders to deliver data-driven improvements. Headquartered in Dublin, Ohio, Cardinal Health values inclusive leadership and continuous improvement, shaping quality standards and governance across