Quality Evaluator — Elevate Call & Email Quality

Convergys; Makati; On-site; PHP 279,000 - 334,800; Full time

Job summary

A global technology and services leader is seeking a Quality Evaluator in Makati to monitor and evaluate inbound and outbound communications, ensuring adherence to established quality standards. This entry-level role requires effective communication skills and proficiency in Microsoft Office. Candidates should hold a Bachelor's Degree and have a detail-oriented approach. This position is ideal for individuals looking to start their career in quality assurance.

Qualifications

• Bachelor's Degree in related field with less than one year of relevant experience preferred.
• Effective communication skills, both written and verbal.
• Ability to multi-task and meet timelines on deliverable.

Responsibilities

• Monitors and evaluates quality of inbound and outbound calls and other contact methods.
• Reports results of evaluations to appropriate stakeholders.
• Participates in quality audits and calibration sessions.

Skills

Effective communication skills

Proficient in Microsoft Office

Detail-oriented

Ability to multi-task

Education

Bachelor's Degree in related field

Job description

A global technology and services leader is seeking a Quality Evaluator in Makati to monitor and evaluate inbound and outbound communications, ensuring adherence to established quality standards. This entry-level role requires effective communication skills and proficiency in Microsoft Office. Candidates should hold a Bachelor's Degree and have a detail-oriented approach. This position is ideal for individuals looking to start their career in quality assurance.