Entry-Level Quality & Training Associate

Concentrix; Makati; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading customer service provider in Makati is seeking an entry-level candidate to monitor and evaluate calls and other contact methods. The ideal candidate will hold a Bachelor’s Degree and possess strong communication skills. Responsibilities include reporting evaluations, participating in quality audits, and meeting productivity requirements. This role requires proficiency in Microsoft Office and the ability to multi-task. Come join a diverse environment with opportunities for growth.

Qualifications

• Bachelor's degree preferred, with less than one year of relevant experience.
• Strong written and verbal communication skills are required.
• Proficiency in Microsoft Office is essential.
• Ability to handle multiple tasks and meet deadlines.

Responsibilities

• Monitor and evaluate inbound/outbound calls and other contact methods.
• Report evaluation results to business stakeholders.
• Participate in calibration and call listening sessions.
• Conduct internal quality audits to improve contact quality.
• Meet departmental productivity requirements.

Skills

Effective communication skills

Detail-oriented

Proficient in Microsoft Office

Ability to multi-task

Education

Bachelor's Degree in related field

Job description

A leading customer service provider in Makati is seeking an entry-level candidate to monitor and evaluate calls and other contact methods. The ideal candidate will hold a Bachelor’s Degree and possess strong communication skills. Responsibilities include reporting evaluations, participating in quality audits, and meeting productivity requirements. This role requires proficiency in Microsoft Office and the ability to multi-task. Come join a diverse environment with opportunities for growth.