Quality Assurance & Training Analyst (Entry Level)

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing company is seeking an Entry-Level Quality Assurance Associate who will monitor and evaluate calls and other contact methods. The ideal candidate holds a Bachelor's Degree with strong communication skills and proficiency in Microsoft Office. This role emphasizes adherence to productivity requirements while participating in calibration sessions to enhance quality control. Join a dynamic team focused on process improvement in Metro Manila, Quezon City.

Qualifications

• Bachelor's Degree from a four-year college or university.
• Less than one year of relevant experience preferred.
• Effective communication skills, both written and verbal.

Responsibilities

• Monitors and evaluates inbound/outbound calls and other contact methods.
• Reports evaluation results to Business stakeholders.
• Participates in calibration sessions for scoring consistency.

Skills

Effective communication skills

Proficient in Microsoft Office

Multi-tasking

Detail-oriented

Education

Bachelor's Degree in related field

Job description

A leading outsourcing company is seeking an Entry-Level Quality Assurance Associate who will monitor and evaluate calls and other contact methods. The ideal candidate holds a Bachelor's Degree with strong communication skills and proficiency in Microsoft Office. This role emphasizes adherence to productivity requirements while participating in calibration sessions to enhance quality control. Join a dynamic team focused on process improvement in Metro Manila, Quezon City.