Quality Evaluator: Training & Insights for Programs

Concentrix; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service company is seeking a Quality Evaluator to support monitoring and evaluating the quality of inbound/outbound calls and other customer contact methods. The ideal candidate will have a Bachelor's degree and strong communication skills. Responsibilities include evaluating calls, reporting results, and maintaining knowledge of programs. This entry-level position requires proficiency in Microsoft Office and the ability to multi-task. Contribute to program performance improvements in a dynamic work environment.

Qualifications

• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred.
• Effective communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to multi-task and meet timelines on deliverables.
• Detail-oriented.

Responsibilities

• Monitors, evaluates and audits a sampling of inbound/outbound calls and other contact methods.
• Reports results of evaluations to appropriate Business stakeholders.
• Participates in calibration and call listening sessions.
• Maintains strong program knowledge base.
• Meets departmental productivity requirements.

Skills

Effective communication skills, both written and verbal

Proficient in Microsoft Office

Detail-oriented

Education

Bachelor's Degree in related field

Job description

A leading customer service company is seeking a Quality Evaluator to support monitoring and evaluating the quality of inbound/outbound calls and other customer contact methods. The ideal candidate will have a Bachelor's degree and strong communication skills. Responsibilities include evaluating calls, reporting results, and maintaining knowledge of programs. This entry-level position requires proficiency in Microsoft Office and the ability to multi-task. Contribute to program performance improvements in a dynamic work environment.