Entry-Level Quality Assurance & Training Analyst

Concentrix; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

A leading service provider in Quezon City is looking for an entry-level professional to monitor and evaluate call quality in a dynamic environment. The ideal candidate possesses effective communication skills and proficiency in Microsoft Office. This role requires the ability to multi-task while ensuring strong quality control and deadline adherence. This is a full-time position with opportunities for growth. Join a diverse team focused on excellence in service delivery.

Qualifications

• Less than one year of relevant experience preferred.
• Strong communication skills are essential.
• Familiarity with Microsoft Office required.

Responsibilities

• Monitors and evaluates inbound and outbound calls.
• Reports results of evaluations to Business stakeholders.
• Participates in calibration sessions to ensure scoring consistency.
• Improves contact quality through internal audits.
• Maintains strong program knowledge and understanding of client products.
• Meets departmental productivity requirements for calls and emails.
• Completes phone time to stay current on programs.

Skills

Effective communication skills

Proficient in Microsoft Office

Ability to multi-task

Detail-oriented

Education

Bachelor's Degree in related field

Job description

A leading service provider in Quezon City is looking for an entry-level professional to monitor and evaluate call quality in a dynamic environment. The ideal candidate possesses effective communication skills and proficiency in Microsoft Office. This role requires the ability to multi-task while ensuring strong quality control and deadline adherence. This is a full-time position with opportunities for growth. Join a diverse team focused on excellence in service delivery.