Quality Engineer 2

Asurion; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Asurion in the Philippines is seeking a QA Engineer 2 - Operations to ensure quality across releases and environments. You will design and execute test plans, validate fixes, and monitor production health to safeguard customer experience.

You'll collaborate with development, product and support teams, build automated checks, maintain test data, and improve observability for rapid issue detection. Success is measured by defect leakage reduction, test coverage growth, and stable deployments.

Qualifications

• Bachelor's degree in a technical field is required.
• Minimum 2+ years software QA experience.
• Hands-on automated and manual testing experience.
• Knowledge of quality processes and defect tracking.

Responsibilities

• Design and execute test plans to ensure release quality.
• Validate defect fixes and monitor production health.
• Collaborate with development, product and support teams.
• Develop automated checks and maintain test data.
• Improve observability for rapid issue detection.

Skills

Analytical problem solving

Cross-functional collaboration

Continuous improvement

Clear communication

Education

Bachelor's degree in a technical field

Tools

Mobile testing

Automated testing

MS Office

Quality standards (ISO/EMS/IMS/IPC/JEDEC)

Job description

QA Engineer 2 - Operations JOB CODE PHL5246 JOB PROFILE NAME (Title) QA Engineer 2 - Operations MANAGEMENT LEVEL 39 Senior Professional DISCIPLINE Quality Assurance REPORTS TO FSLA CLASSIFICATION Exempt; Pay Rate Type: Salary The QA Engineer 2 - Operations ensures operational quality across releases and environments. This role designs and executes test plans, validates defect fixes, and monitors production health to protect customer experience. The position collaborates with development, product, and support teams to streamline release readiness and drive continuous improvement. The engineer builds automated checks, maintains test data, and improves observability for rapid issue detection. Success is measured by defect leakage reduction, test coverage growth, and stable, predictable deployments. Understands the principles of parts, product and service quality evaluation and control and can relate to the organization's goal that aims to minimize the costs of reworking or waste and maximize customer satisfactions through products innovation and breakthroughs.

QA Engineer 2 - Operations JOB CODE PHL5246 JOB PROFILE NAME (Title) QA Engineer 2 - Operations MANAGEMENT LEVEL 39 Senior Professional DISCIPLINE Quality Assurance REPORTS TO FSLA CLASSIFICATION Exempt; Pay Rate Type: Salary The QA Engineer 2 - Operations ensures operational quality across releases and environments. This role designs and executes test plans, validates defect fixes, and monitors production health to protect customer experience. The position collaborates with development, product, and support teams to streamline release readiness and drive continuous improvement. The engineer builds automated checks, maintains test data, and improves observability for rapid issue detection. Success is measured by defect leakage reduction, test coverage growth, and stable, predictable deployments. Understands the principles of parts, product and service quality evaluation and control and can relate to the organization's goal that aims to minimize the costs of reworking or waste and maximize customer satisfactions through products innovation and breakthroughs.

Essential Job Skills/Duties

• Drive and improve advanced quality planning (AQP) and system processes
• Execute transfers, mass production, and process sustainment
• Establish standardization and monitor containment actions for quality issues
• Develop and review process controls (FMEA, SPC, MSA, Control Plans, etc.)
• Ensure product and parts meet customer requirements
• Lead root cause analysis and implement corrective actions
• Drive cross-functional improvements based on failure analysis and data
• Validate effectiveness of actions through audits and performance tracking
• Lead continuous improvement and change management initiatives

Required Technical Skills

• Continuous improvement and quality manufacturing
• Problem-solving methodologies (PDCA, DMAIC, 8D, 7QC tools)
• Mobile testing, repair, troubleshooting, and diagnostics
• Knowledge of advanced mobile communications technology
• Advanced quality planning and non-conformance handling systems
• Familiarity with management and quality standards (ISO, EMS, IMS, IPC, JEDEC)
• Technical writing, communication, leadership, and MS Office skills

Required Soft/Leadership Skills

• Clear, concise written and verbal communication.
• Analytical problem solving under time pressure.
• Collaborates effectively across teams.
• Drives continuous improvement initiatives.

Required Education & Experience

• Bachelor's degree in a technical field.
• 2+ years software quality assurance experience.
• Hands-on automated and manual testing experience.

Preferred Education & Experience

• Background in electronics manufacturing set-up

Preferred Licenses/Certifications

• Lean Six Sigma

Supervisory Responsibilities

• May mentor junior QA team members.
• No direct people management responsibilities.

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way:

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.