Product Technician

Asurion; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

The Product Technician at Asurion Philippines is responsible for supporting product pilot runs, monitoring parts yield, and maintaining accurate technical documentation. You will also prepare client service reports and collaborate with Engineering, Operations, Quality, Planning, and Project Management to ensure successful transition into production and adherence to quality and productivity standards.

Ideal candidates have at least 1 year in engineering or technical fields, with exposure to SOPs,

Qualifications

• Detail-focused and able to follow through on tasks with accuracy.
• Clear communication, written and verbal, across teams.
• Experience collaborating across shifts and functions.
• Familiarity with SOPs and technical documentation processes.

Responsibilities

• Support product pilot runs, monitor parts yield and performance.
• Maintain accurate technical documentation and prepare client service reports.

Skills

Detail-focused

Clear communication

Cross-team collaboration

Adaptability

Accountability

Education

Engineering undergrad or technical diploma

Electronics/Electrical/Mechanical/IT

2+ years in production or product operations

SOPs, Technical Data Sheet, TCN experience

Job description

Technician, Product - Operations JOB CODE PHL5712 JOB PROFILE NAME (Title) Technician, Product - Operations MANAGEMENT LEVEL 9 Staff DISCIPLINE Product Operations REPORTS TO FSLA CLASSIFICATION Exempt

The Product Technician is responsible for supporting product pilot runs, monitoring parts yield and performance, maintaining accurate technical documentation, and preparing client service reports. This role works closely with Engineering, Operations, Quality, Planning, and Project Management to ensure successful transition into production and meet established quality, productivity, and client requirements.

The Product Technician is responsible for supporting product pilot runs, monitoring parts yield and performance, maintaining accurate technical documentation, and preparing client service reports. This role works closely with Engineering, Operations, Quality, Planning, and Project Management to ensure successful transition into production and meet established quality, productivity, and client requirements.

Required Soft/Leadership Skills

• Detail-focused with strong follow-through.
• Clear, concise written and verbal communication.
• Collaborates effectively across shifts and teams.
• Adapts to changing priorities and schedules.
• Owns results and meets commitments.

Required Education & Experience

• Undergraduate of Engineering or Graduate of Technical, Vocational or Diploma Course with at least a year of relevant work experience.
• Technical Courses: Electronics, Electrical, Mechanical, Computer, Information Technology.
• 2+ years in production or product operations.
• Experience following SOPs, Technical Data Sheet, Temporary Change Notice.

Preferred Education & Experience

• Associate degree in technical field.
• Experience in regulated manufacturing.
• Lean or Six Sigma exposure.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here's how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.