Quality & Compliance Analyst — Healthcare Processes

TASQ Staffing Solutions; Pasay; On-site; PHP 420,000 - 640,000; Full time

Job summary

TASQ Staffing Solutions in Pasay, Metro Manila, is seeking a Quality Compliance Analyst - PHRN to monitor transactions according to process guidelines and provide timely feedback to support quality outcomes in our healthcare/BPO environment.

Candidates must have a BSN with an active Philippine RN license and 1–2 years of clinical experience; 1–2 years in BPO or group insurance is a plus, as is experience in quality/process excellence.

Qualifications

• BSN from an accredited Philippines institution.
• Active Philippine RN license without restrictions.
• 1–2 years clinical/medical setting experience with active nursing license.
• 1–2 years BPO experience in contact center or group insurance is a plus.
• 1–2 years quality/process excellence experience is a plus.

Responsibilities

• Monitor transactions per process guidelines.
• Provide event-based and frequency-based feedback.
• Assist operations and process training teams in identifying training needs for agents and process-level issues to improve performance.
• Participate in team huddles and brief on quality performance.
• Lead calibration exercises with input from operations and training to ensure workflows are followed.
• Brief new staff joining the process and explain how the quality function operates.
• Coordinate all process improvement initiatives.

Skills

Clinical experience

Quality improvement

BPO exposure

Education

BSN (Philippines)

Active Philippine RN license

Job description

TASQ Staffing Solutions in Pasay, Metro Manila, is seeking a Quality Compliance Analyst - PHRN to monitor transactions according to process guidelines and provide timely feedback to support quality outcomes in our healthcare/BPO environment.

Candidates must have a BSN with an active Philippine RN license and 1–2 years of clinical experience; 1–2 years in BPO or group insurance is a plus, as is experience in quality/process excellence.