Quality & Compliance Analyst — Healthcare Processes

TASQ Staffing Solutions

Pasay

On-site

PHP 420,000 - 640,000

Full time

14 days+

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Job summary

TASQ Staffing Solutions in Pasay, Metro Manila, is seeking a Quality Compliance Analyst - PHRN to monitor transactions according to process guidelines and provide timely feedback to support quality outcomes in our healthcare/BPO environment.

Candidates must have a BSN with an active Philippine RN license and 1–2 years of clinical experience; 1–2 years in BPO or group insurance is a plus, as is experience in quality/process excellence.

Qualifications

BSN from an accredited Philippines institution.
Active Philippine RN license without restrictions.
1–2 years clinical/medical setting experience with active nursing license.
1–2 years BPO experience in contact center or group insurance is a plus.
1–2 years quality/process excellence experience is a plus.

Responsibilities

Monitor transactions per process guidelines.
Provide event-based and frequency-based feedback.
Assist operations and process training teams in identifying training needs for agents and process-level issues to improve performance.
Participate in team huddles and brief on quality performance.
Lead calibration exercises with input from operations and training to ensure workflows are followed.
Brief new staff joining the process and explain how the quality function operates.
Coordinate all process improvement initiatives.