Quality Assurance & Training SME, FC CoE

Sun Life Financial; Taguig; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work enabled

Job summary

Sun Life Financial is seeking a FC CoE Subject Matter Expert in Taguig. The role focuses on quality assurance reviews, audits, and training program design to support operational teams while ensuring adherence to regulatory requirements and policies.

You will develop QA frameworks, monitor compliance, and deliver engaging training across teams. The position requires 3–5 years in audit/compliance, with AML knowledge and strong data analysis skills.

Qualifications

• Bachelor's degree in business, finance, audit, education, or related field.
• AML certifications (CAMS/ICA) or training certifications (APTD/IPMA) are a plus.
• 3–5 years in audit, quality assurance, compliance monitoring, training development, or related roles.

Responsibilities

• Quality Audit & Assurance: conduct QA reviews on alerts, transactions and deliverables.
• Develop audit frameworks, sampling, and evaluation criteria aligned with regs.
• Document findings with evidence and metrics for management.
• Identify trends and root causes; implement corrective actions.
• Train and coach teams; deliver training programs and track completion.
• Maintain AML/regulatory knowledge and support compliance updates.
• Coordinate with operations for remediation and knowledge sharing.

Skills

Analytical thinking

Written communication

Interpersonal skills

Attention to detail

Organizational skills

Problem solving

Training delivery

Education

Bachelor's degree in business, finance, audit, education, or related field

AML certifications (CAMS/ICA) or training certifications (APTD/IPMA)

Tools

Audit software

Learning management systems (LMS)

MS Office

Data analysis tools

Job description

Sun Life Financial is seeking a FC CoE Subject Matter Expert in Taguig. The role focuses on quality assurance reviews, audits, and training program design to support operational teams while ensuring adherence to regulatory requirements and policies.

You will develop QA frameworks, monitor compliance, and deliver engaging training across teams. The position requires 3–5 years in audit/compliance, with AML knowledge and strong data analysis skills.