Quality Assurance Analyst I

Conduent; Metro Manila; Sur place; PHP 360 000 - 600 000; Plein temps

Résumé du poste

Conduent Philippines is seeking a Quality Assurance and Training specialist to develop training materials and deliver sessions on tools, processes and soft skills during project transitions and steady-state periods.

You will conduct audits, analyze data, drive improvements, track QA metrics, and provide coaching and refresher trainings, collaborating with remote teams in a fast-paced, high-energy environment.

Qualifications

• Interest in Quality Assurance, Coaching and/or Training; experience in these areas is an asset.
• Minimum 2 years’ experience in a fast-paced, demanding, high growth organisation.
• Excellent writing, spelling and grammar skills in English – advanced level.
• Excellent communication ability including written and oral presentation skills.
• Ability to translate business concepts into clear training designs.
• Ability to think creatively and innovatively.
• Proactive in addressing issues long-term and implementing lasting solutions.

Responsabilités

• Develops training material and delivers training on tools, processes and soft skills during transition and steady state.
• Works on QA activities following QA plans and quality criteria.
• Conducts audits and analyses data and documentation.
• Assists in developing systematic approaches for high quality services.
• Integrates and aligns processes to achieve desired results.
• Drives continual improvement of products, processes and systems.
• Tracks QA metrics and provides reports to management.
• Provides coaching and refresher trainings on QA findings.

Connaissances

Quality Assurance

Coaching

Training Delivery

English Writing

Communication

Audit Procedures

PowerPoint

Excel

CRM Systems

Remote Collaboration

Outils

PowerPoint

Excel

CRM systems

Microsoft Office

Description du poste

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Tasks

Key responsibilities include the following areas:

• Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project
• Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans
• Conducts audits and reviews/analyses data and documentation
• Assists in the development of systematic approaches for assuring high quality services
• Integrates and aligns the processes that will best achieve the desired results
• Makes continual improvement of products, processes and systems
• Executes all QA plan initiatives based on defined quality criteria that meet Client expectations
• Assures continuous improvement in quality via quality check findings, coaching, calibration, etc.
• Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management
• Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance
• Provides guidance and participates in the performance of audit procedures
• Provides Coaching/Training on the QA findings + refresher trainings;

Knowledge, Skills And Experience.

Essential:

• Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset
• Minimum 2 years’ experience in a fast-paced, demanding, high growth organisation
• Excellent/fluent writing, spelling and grammar skills in English – advanced level
• Excellent communication ability including written and oral presentation skills.
• Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs
• Ability to think in creative and innovative ways
• Ability to transmit information.
• Strong Critical and analytical skills are a must to perform quality control and audit procedures
• Strong PC knowledge including related PowerPoint/Excel/Microsoft and CRM systems
• Natural ability to work collaboratively with others and a communication style that is open and transparent
• Work with remote team(s)
• Adaptable style that is comfortable within a high-energy, action-oriented culture
• Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions’ finding
• Proactive approach in addressing issues long-term and implementing long-lasting solutions.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.