Quality Assurance Support/Associate

Tangent Solutions, Inc.; Metro Manila; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Permanent Employment

Onboarding Training

Employee Benefits (HMO & Insurance)

Career & Leadership Training

Job summary

Tangent Solutions, Inc. is hiring a Quality Assurance Support/Associate in the Philippines. The role focuses on data accuracy, detailed FQI of POS terminals, and escalation of issues to support the Quality Improvement Plan.

You will work with TSMS/Zoho Desk tools, report daily productivity, and collaborate with dispatch and preparation teams to ensure only compliant terminals are deployed.

Qualifications

• Bachelor’s degree in any four-year course (minimum required).
• Proficient in MS Office and basic data handling.
• Strong attention to detail with ability to spot minor defects.
• Analytical mindset to identify root causes of quality issues.
• Good communication of findings to supervisor.
• Willing to work shifting schedule.

Responsibilities

• Analyzes the accuracy and completeness of data and assets using a coding guide and checklist as references based on the required parameters and specifications with various terminal portals.
• Executes final quality inspection (FQI) of all POS terminals using the approved FQI List with FIFO approach to perform various FQI services.
• Identifies critical problems and issues encountered during the FQI and conducts proper escalation and documentation to support the Quality Improvement Plan (QIP).
• Ensures full understanding of In-Process Control Specification Framework for a successful inspection cycle.
• Endorses good POS terminals to FTS Dispatch and places devices to designated rack or the zoning method.
• Collaborates with the POS Preparation Team Leaders to correct errors.
• Returns all POS terminals that did not qualify for dispatch to POS Preparation as well as reports the final assessment using the Tangent Services Management System (TSMS) or Zoho Desk.
• Reports errors detected to CCIARCO-Core for verification and ensures continual improvement.
• Generates daily productivity report using a database or provided tool.
• Trained to use the TSMS, third party terminal management platform[s], and other relevant communication tools before performing the job duties.
• FQI processing is based on the standard checklist guide through the post-FQI method for all reprogramming services for both Maxstore and FT onsite services.
• Processes FQI for all terminal-related services based on the approved FQI standard list and turns it over to FTS for Manila and Logistics for provincial deployment.

Skills

MS Office

Attention to detail

Analytical skills

Technical knowledge

Communication

Workload prioritization

Time management

Education

Bachelor’s degree in any four-year course

Tools

TSMS

Zoho Desk

Job description

Tangent, the Philippines' largest non-bank POS terminal network, is hiring.

We seek qualified Business Development candidates to join our Go Beyond Community.

You may also send your CV/Resume to ••••@tangentsolutionsinc.com

What do you get?

• Permanent and Direct employment (Not under agency)


• Comprehensive Onboarding Training to help you improve your competencies


• Annual Performance Evaluation and salary increase based on performance/eligibility.


• HMO & Insurance upon regularization


• Career & Leadership Training Programs

Position: Quality Assurance Support/Associate

Key Responsibilities:

• Analyzes the accuracy and completeness of data and assets using a coding guide and checklist as references based on the required parameters and specifications with various terminal portals.


• Executes final quality inspection [FQI] of all POS terminals using the approved FQI List with FIFO approach to perform various FQI services.


• Identifies critical problems and issues encountered during the FQI and conducts proper escalation and documentation to support the Quality Improvement Plan (QIP).


• Ensures full understanding of In-Process Control Specification Framework for a successful inspection cycle.


• Endorses good POS terminals to FTS Dispatch and places devices to designated rack or the zoning method.


• Collaborates with the POS Preparation Team Leaders to correct errors.


• Returns all POS terminals that did not qualify for dispatch to POS Preparation as well as reports the final assessment using the Tangent Services Management System (TSMS) or Zoho Desk.


• Reports errors detected to CCIARCO-Core for verification and ensures continual improvement.


• Generates daily productivity report using a database or provided tool.


• Trained to use the TSMS, third party terminal management platform[s], and other relevant communication tools before performing the job duties.


• FQI processing is based on the standard checklist guide through the post-FQI method for all reprogramming services for both Maxstore and FT onsite services.


• Processes FQI for all terminal-related services based on the approved FQI standard list and turns it over to FTS for Manila and Logistics for provincial deployment.

Job Qualifications:

• At least bachelor’s degree in any four-year course.


• Proficient in MS Office.


• Attention to detail: ability to meticulously examine products and identify even minor defects.


• Analytical skills: capable to analyze data and determine root causes of quality issues.


• Technical knowledge: understanding of Tangent services processes and quality standards.


• Effectively communicate findings and recommendations to immediate superior.


• Capacity to develop solutions to improve product quality and address quality concerns.


• Ability to manage workload, prioritize tasks, and meet deadlines.


• Willing to work on a shifting schedule.