Quality Assurance Specialist

GoPrime Technology Corp.; Las Piñas; On-site; PHP 420,000 - 620,000; Full time

Job summary

GoPrime Technology Corp. is seeking a Quality & Process Specialist to develop and monitor quality standards and drive process improvements. You will analyze workflows, collaborate with cross-functional teams, and standardize processes to boost efficiency and customer satisfaction.

You will lead SOP development, perform quality audits, and prepare dashboards while ensuring compliance with policies and regulatory requirements. Strong problem-solving and communication skills are essential.

Qualifications

• Bachelor’s degree in a related field and 2–4 years of QA/process improvement experience.
• Experience with QMS, process mapping, and continuous improvement methods.
• Experience in retail, distribution, logistics or FMCG is a plus.
• Proficiency in Microsoft Office; ERP and Power BI knowledge is advantageous.

Responsibilities

• Develop, document, and maintain SOPs, work instructions, and process docs.
• Monitor processes for compliance with standards and policies.
• Conduct quality audits and identify gaps for improvement.
• Analyze data and KPIs to recommend enhancements.
• Lead or support Lean, Six Sigma, and other quality initiatives.
• Investigate issues, identify root causes, and implement CAPA.
• Collaborate with department heads to improve workflow efficiency.
• Provide training on quality standards and process improvements.
• Prepare reports and dashboards on quality performance.

Skills

QMS

Process mapping

Continuous improvement

Excel

PowerPoint

Education

Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, or related field

Tools

ERP systems

Power BI

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Job Summary

The Quality & Process Specialist is responsible for developing, implementing, and monitoring quality standards and process improvements to ensure operational efficiency, compliance, and customer satisfaction. The role analyzes workflows, identifies improvement opportunities, and collaborates with cross-functional teams to standardize processes and drive continuous improvement.

Key Responsibilities

• Develop, document, and maintain standard operating procedures (SOPs), work instructions, and process documentation.
• Monitor operational processes to ensure compliance with company standards and policies.
• Conduct quality audits and process evaluations to identify gaps and areas for improvement.
• Analyze operational data and key performance indicators (KPIs) to recommend process enhancements.
• Lead or support continuous improvement initiatives using Lean, Six Sigma, or other quality methodologies.
• Investigate quality issues, identify root causes, and implement corrective and preventive actions (CAPA).
• Collaborate with department heads to improve workflow efficiency and productivity.
• Provide training and guidance on quality standards, SOPs, and process improvements.
• Prepare reports, dashboards, and presentations on quality performance and process improvement initiatives.
• Ensure compliance with company policies, regulatory requirements, and industry best practices.
• Participate in internal and external audits as required.
• Support new system implementations, process automation, and operational excellence projects.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, or a related field.
• Minimum of 2–4 years of experience in quality assurance, process improvement, operations, or a similar role.
• Experience in retail, distribution, logistics, or FMCG is an advantage.
• Knowledge of quality management systems (QMS), process mapping, and continuous improvement methodologies.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint; experience with ERP systems and Power BI is an advantage.

Compliance Business Analysis MS Office Project Management Computer Literate