Auditor Processor

Polematrix Systems & Construction, Inc; Valenzuela; On-site; PHP 350,000 - 550,000; Full time

Job summary

Polematrix Systems & Construction, Inc. seeks a Process & Quality Specialist to drive efficiency, standardize workflows, and ensure compliance with quality standards across departments in Metro Manila, enabling consistent, high-quality operations.

You will review workflows, develop and update SOPs, monitor key metrics, support audits, and coach teams to apply continuous improvement methods. Collaborate with process owners to close gaps, document findings, and report performance to management.

Qualifications

• Bachelor's degree in a related field is required.
• At least 1 year of experience in process improvement, quality assurance, compliance, audit support, or operational excellence.
• Knowledge in process mapping and SOP documentation.
• Strong analytical and problem-solving skills.
• Excellent documentation and report preparation abilities.
• Strong communication and cross-functional coordination skills.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Preference for ISO, Lean, Six Sigma, or Kaizen knowledge.

Responsibilities

• Reviews workflows and procedures to identify gaps and opportunities for improvement.
• Develops and updates SOPs to improve consistency and efficiency.
• Coordinates with department leaders to implement standardized processes.
• Monitors compliance with standards, policies, and regulatory requirements.
• Conducts quality checks, process reviews, and audits to identify gaps and risks.
• Prepares performance reports to support management decisions.
• Tracks process performance and service delivery metrics.
• Monitors corrective actions and maintains audit documentation.

Skills

Analytical thinking

Problem-solving

Communication

Documentation

Cross-functional coordination

MS Excel

PowerPoint

SOP development

Process mapping

Continuous improvement

Education

Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Quality Management, or related field

Tools

Excel

PowerPoint

Job description

About the role

The Process & Quality Specialist is responsible for ensuring business processes are efficient, standardized, and aligned with quality standards by reviewing workflows, driving continuous improvement, and monitoring compliance to support operational excellence and overall business performance.

Key responsibilities

• Reviews existing workflows and operational procedures to identify process gaps and opportunities for improvement and standardization

• Develops and updates standard procedures and process guidelines to improve consistency, efficiency, and operational effectiveness across departments

• Coordinates with department leaders and process owners to improve workflows and support the implementation of standardized processes

• Monitors operational activities and process implementation to ensure compliance with company standards, policies, procedures, and applicable regulatory requirements

• Conducts quality checks, process reviews, and compliance assessments to identify gaps, non-conformities, and operational risks

• Monitors process performance, quality metrics, and operational results to track efficiency, compliance, and service delivery

• Prepares performance reports and process summaries to support management review and decision-making

• Identifies performance trends, recurring issues, and process gaps and recommends improvements to enhance operational performance

• Conducts internal and supports external audits by preparing required documents, records, and reports and coordinating audit requirements with concerned departments

• Monitors the progress and completion of corrective actions and maintains proper documentation to ensure compliance with audit and quality requirements

QUALIFICATIONS

• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Quality Management, or related field

• At least 1 year of relevant experience in process improvement, quality assurance, compliance, audit support, or operational excellence

• Knowledge in process mapping, standard operating procedure (SOP) documentation, and workflow improvement methodologies

• Strong analytical and problem-solving skills

• Good documentation and report preparation skills

• Strong communication and cross-functional coordination abilities

• Proficient in Microsoft Office, especially Excel and PowerPoint

• Preferably with knowledge of ISO, Lean, Six Sigma, or Kaizen methodologies