Quality Assurance & Process Improvement Specialist I

Crawford-; Iloilo City; On-site; PHP 300,000 - 450,000; Full time

Job summary

Crawford- is seeking a Quality Assurance Specialist to review processes for accuracy and drive improvements. The role focuses on QA/QC, monitoring quality, and reporting while collaborating with internal clients to ensure compliance with standards.

The ideal candidate has a Bachelor's degree and 2+ years in QA within BPO/shared services, with strong data skills and attention to detail.

Qualifications

• Bachelor's degree required.
• 2+ years quality assurance in BPO/Shared Services.
• Proficient in data entry, word processing, and spreadsheets.
• Effective written and visual communication skills.
• Knowledge of QA/QC and Continuous Improvement methodologies.
• Basic VBA/Macro Programming, Visio, and Process Mapping skills.
• Understanding of statistics and databases.
• Data-driven decision making with critical thinking.
• Six Sigma certification/training preferred.
• Keen attention to detail.
• Ability to multi-task and manage time effectively.
• Professionalism and confidentiality in work.

Responsibilities

• Review simple and complex processes for accuracy and suggest improvements.
• Develop monitoring formats to measure quality standards.
• Track and maintain quality audit results using available tools.
• Create statistical reports from audited data.
• Collaborate with internal stakeholders to implement system improvements.
• Ensure adherence to department standards and guidelines.

Skills

Data entry

Word processing

Spreadsheets

Education

Bachelor's degree

Tools

VBA/Macro Programming

Microsoft Visio

Job description

Crawford- is seeking a Quality Assurance Specialist to review processes for accuracy and drive improvements. The role focuses on QA/QC, monitoring quality, and reporting while collaborating with internal clients to ensure compliance with standards.

The ideal candidate has a Bachelor's degree and 2+ years in QA within BPO/shared services, with strong data skills and attention to detail.