Quality Assurance & Process Improvement Analyst

cxperts; Iloilo City; On-site; PHP 300,000 - 420,000; Full time

Job summary

cxperts in Iloilo City is seeking a detail-oriented Quality Assurance Auditor to evaluate processes, audits, and compliance with healthcare or BPO standards. You will analyze data, prepare reports, and collaborate with Operations and Training to drive improvements.

The ideal candidate excels in Excel and PowerPoint, communicates clearly, and can work independently in a fast-paced environment while adhering to quality benchmarks and KPIs.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Effective communication and reporting skills.
• Experience in QA, auditing, or compliance is a plus.
• Background in Healthcare or BPO is preferred.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to interpret data and derive actionable insights.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of healthcare regulations, quality standards, or compliance requirements is an advantage.

Responsibilities

• Conduct quality audits and evaluate processes and interactions.
• Ensure adherence to compliance, service standards, and company policies.
• Identify areas for improvement and provide actionable feedback.
• Collaborate with Operations and Training teams to enhance overall performance.
• Analyze trends and quality metrics to drive continuous improvement initiatives.
• Prepare and present audit findings, reports, and recommendations to stakeholders.
• Monitor performance against quality benchmarks and KPIs.
• Support calibration sessions to ensure consistency and accuracy in evaluations.
• Assist in developing quality frameworks, scorecards, and process documentation.
• Participate in root cause analysis and corrective action planning.

Skills

Analytical skills

Problem-solving

Attention to detail

Communication

Data interpretation

Time management

Independent & collaborative work

Healthcare/regulatory knowledge

Adaptability

Tools

Excel

PowerPoint

Job description

cxperts in Iloilo City is seeking a detail-oriented Quality Assurance Auditor to evaluate processes, audits, and compliance with healthcare or BPO standards. You will analyze data, prepare reports, and collaborate with Operations and Training to drive improvements.

The ideal candidate excels in Excel and PowerPoint, communicates clearly, and can work independently in a fast-paced environment while adhering to quality benchmarks and KPIs.