Quality Assurance & Process Improvement Specialist I

Crawco; Iloilo; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Crawco is seeking a Quality Specialist to review processes for accuracy and partner with management on improvements. The role focuses on QA/QC, continuous improvement, and data-driven reporting within a BPO/shared services environment.

The ideal candidate has a related Bachelor's degree and at least two years in QA, with strong data entry, communication, and mapping skills. The position emphasizes teamwork, confidentiality, and adherence to standards.

Qualifications

• Bachelor's degree in a related course.
• Two years of QA experience in the BPO/Shared Services industry.
• Proficient in data entry, word processing, and spreadsheet applications.
• Effective communication skills, in both visual and written form.
• Knowledge of QA/Control tools, Continuous Improvement concepts.
• Six Sigma certification/training is preferred.
• Keen attention to detail and ability to multi-task.
• Demonstrates professionalism and confidentiality.
• Ability to work independently and as part of a team.

Responsibilities

• Review, confirm, and report compliance with process requirements and delivery methodology.
• Develop monitoring formats and tools to measure quality standards.
• Use tools to track and maintain quality audit results.
• Create statistical reports from audited data.
• Collaborate with stakeholders to implement system improvements.
• Ensure adherence to department standards and procedures.
• Review colleagues' work and provide constructive feedback.
• Assess simple and complex processes to ensure quality standards are met.
• Research staff suggestions and maintain confidentiality.
• Coordinate calibration sessions for staff.

Skills

Quality Assurance

Quality Control

Continuous Improvement

Data analysis

Statistics

Critical thinking

Documentation

Communication skills

Teamwork

Attention to detail

Education

Bachelor's degree

Tools

VBA/Macro Programming

Microsoft Visio

Process Mapping

Job description

Crawco is seeking a Quality Specialist to review processes for accuracy and partner with management on improvements. The role focuses on QA/QC, continuous improvement, and data-driven reporting within a BPO/shared services environment.

The ideal candidate has a related Bachelor's degree and at least two years in QA, with strong data entry, communication, and mapping skills. The position emphasizes teamwork, confidentiality, and adherence to standards.