QA & Process Improvement Specialist

Busy Bee Cleaning Company; Pasig; On-site; PHP 420,000 - 720,000; Full time

Job summary

Busy Bee Cleaning Company is seeking a Quality Assurance Specialist to ensure strict adherence to company processes, protocols, and quality standards across sales and operations. The role combines performance auditing, data analysis for process improvement, and on-site compliance checks to maintain a secure and efficient work environment.

Key duties include auditing bookings and workflows, evaluating performance against KPIs, and identifying SOP deviations.

Qualifications

• Experience: Minimum 23 years in a QA role within sales or operations.
• Analytical skills: Strong ability to interpret data and performance metrics.
• Attention to detail: Keen eye for identifying process gaps and cleanliness issues.
• Communication: Excellent verbal and written skills for reporting and feedback.
• Problem-solving: Proactive mindset focused on continuous improvement.
• Willingness to Travel: This role will require you to travel across Manila and Regional branches for random inspections.

Responsibilities

• Audit sales bookings and operational workflows for protocol compliance.
• Evaluate team performance against established quality benchmarks and KPIs.
• Identify deviations from standard operating procedures (SOPs).
• Provide constructive feedback and coaching reports to team supervisors.
• Analyze performance data to identify operational bottlenecks and trends.
• Recommend data-driven process improvements to increase efficiency.
• Collaborate with management to update and refine existing SOPs.
• Track the effectiveness of implemented process changes over time.

Skills

Experience QA

Analytical skills

Attention to detail

Communication

Problem solving

Willingness to travel

Job description

Busy Bee Cleaning Company is seeking a Quality Assurance Specialist to ensure strict adherence to company processes, protocols, and quality standards across sales and operations. The role combines performance auditing, data analysis for process improvement, and on-site compliance checks to maintain a secure and efficient work environment.

Key duties include auditing bookings and workflows, evaluating performance against KPIs, and identifying SOP deviations.