Quality Assurance & Process Improvement Specialist I

Crawford; Ilocos Norte; On-site; PHP 240,000 - 420,000; Full time

Job summary

Crawford in Iloilo City, Philippines is seeking a Quality Specialist I to review processes for accuracy and drive improvements. You will ensure compliance with quality standards, develop monitoring tools, and report on audit results to internal stakeholders.

The role requires a Bachelor's degree, 2+ years in QA within BPO/Shared Services, and strong data entry, MS Office, and analytical skills. VBA/Microsoft Visio and process-mapping knowledge are a plus.

Qualifications

• Bachelor's degree in any related field.
• At least two years of quality assurance experience in BPO/Shared Services.
• Proficient in data entry, word processing, and spreadsheet applications.
• Effective communication skills in written and verbal form.
• Knowledge of QA and control, continuous improvement concepts and methodologies.

Responsibilities

• Review and report compliance with process or procedural requirements and quality standards.
• Develop monitoring formats and tools to measure quality standards.
• Use tools to track and maintain quality audit results.
• Generate statistical reports from audited data and transactions.
• Collaborate with internal clients to implement system improvements and controls.
• Coordinate calibration sessions for staff and ensure confidentiality when needed.

Skills

Quality Assurance

Quality Control

Continuous Improvement

Data entry

Word processing

Spreadsheet

Effective communication

Statistics

Critical thinking

Interpersonal skills

Education

Bachelor's degree

Tools

VBA

Macro Programming

Microsoft Visio

Process Mapping

Job description

Crawford in Iloilo City, Philippines is seeking a Quality Specialist I to review processes for accuracy and drive improvements. You will ensure compliance with quality standards, develop monitoring tools, and report on audit results to internal stakeholders.

The role requires a Bachelor's degree, 2+ years in QA within BPO/Shared Services, and strong data entry, MS Office, and analytical skills. VBA/Microsoft Visio and process-mapping knowledge are a plus.