Quality Assurance Specialist: Data-Driven QA & Training Leader

Transcom Worldwide Philippines, Inc.; Iloilo City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

13th Month Pay

Health Insurance

Retirement Plan

Job summary

A prominent customer service solutions provider in Iloilo City is looking for a QA Specialist to conduct quality audits and improve customer service standards. The ideal candidate should have experience in a training or quality department and possess strong analytical skills. The role involves monitoring agent performance and providing actionable feedback to enhance overall service quality. Benefits include 13th month pay, health insurance, and a retirement plan.

Qualifications

• Experience in training, quality, or operations department.
• Understanding of basic mathematics for reporting and analysis.
• Successful track record in training in the CRM industry.

Responsibilities

• Conduct quality audits for campaign effectiveness.
• Monitor and evaluate agent phone calls.
• Provide feedback and recommendations to improve performance.

Skills

Time management

Data analysis

Local language proficiency

Education

University degree or equivalent

Job description

A prominent customer service solutions provider in Iloilo City is looking for a QA Specialist to conduct quality audits and improve customer service standards. The ideal candidate should have experience in a training or quality department and possess strong analytical skills. The role involves monitoring agent performance and providing actionable feedback to enhance overall service quality. Benefits include 13th month pay, health insurance, and a retirement plan.