Quality Specialist I

Crawford; Ilocos Norte; On-site; PHP 240,000 - 420,000; Full time

Job summary

Crawford in Iloilo City, Philippines is seeking a Quality Specialist I to review processes for accuracy and drive improvements. You will ensure compliance with quality standards, develop monitoring tools, and report on audit results to internal stakeholders.

The role requires a Bachelor's degree, 2+ years in QA within BPO/Shared Services, and strong data entry, MS Office, and analytical skills. VBA/Microsoft Visio and process-mapping knowledge are a plus.

Qualifications

• Bachelor's degree in any related field.
• At least two years of quality assurance experience in BPO/Shared Services.
• Proficient in data entry, word processing, and spreadsheet applications.
• Effective communication skills in written and verbal form.
• Knowledge of QA and control, continuous improvement concepts and methodologies.

Responsibilities

• Review and report compliance with process or procedural requirements and quality standards.
• Develop monitoring formats and tools to measure quality standards.
• Use tools to track and maintain quality audit results.
• Generate statistical reports from audited data and transactions.
• Collaborate with internal clients to implement system improvements and controls.
• Coordinate calibration sessions for staff and ensure confidentiality when needed.

Skills

Quality Assurance

Quality Control

Continuous Improvement

Data entry

Word processing

Spreadsheet

Effective communication

Statistics

Critical thinking

Interpersonal skills

Education

Bachelor's degree

Tools

VBA

Macro Programming

Microsoft Visio

Process Mapping

Job description

Quality Specialist I

Company : Crawford Job Type : Full Time Iloilo City, Philippines

Job Description - Quality Specialist I

Description

Responsible for reviewing all simple and complex processes for accuracy, and confers with management on process improvements and implements change.

Responsibilities

• Quality Assurance, Quality Control and Continuous Improvement
  • The Quality Specialist is responsible for reviewing, confirming, and reporting compliance with process or procedural requirements, Quality certifications, and delivery methodology in accordance to company standards.
  • Participates and develops the design of monitoring formats and tool to measure quality standard.
  • Utilizes available tools to track and maintain consistent quality audit review results.
  • Develops statistical reports based upon the audited data and transactions.
  • Works closely with internal clients and stakeholders to implement system improvements and controls.
  • Maintains consistency with regard to department standards and procedures.
  • Ensures strict adherence to compliance and procedural guidelines.
  • Review the work of others and work collaboratively with team members through ongoing feedback and coaching to ensure that work meets internal and external quality standards.
  • Reviews combination of simple and complex processes and ensures quality standards are met.
  • Researches suggestions forwarded by staff and keeps items confidential as needed.
  • Facilitates and coordinates calibration sessions for staff.
• Business Process Support
  • Informs immediate superior regarding problems and other matters beyond limits of authority.
  • Participates in special projects and performs other duties deemed necessary given by immediate superior.
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor's degree in any related course.
• At least two (2) years of quality assurance experience in the BPO / Shared Services Industry.
• Proficient in data entry, word processing, and spreadsheet applications.
• Effective communication skills, both in visual and written.
• Knowledge of tools, concepts, and methodologies of Quality Assurance and Control, Continuous Improvement.
• Basic knowledge on VBA or Macro Programming, Microsoft Visio, and Process Mapping skills.
• Understanding of statistics and databases.
• Critical Thinking - Ability to analyze information objectively to form judgment (data driven conclusions).
• Six Sigma certification/training is preferred.
• Keen attention to details.
• Ability to multi-task, prioritize and manage time effectively.
• Demonstrates excellent work ethics and focus on work, tasks, priorities and improving the Quality of the process.
• Interpersonal skills - Able to work independently and as a team member.
• Maintains high degree of professionalism and confidentiality.
• Makes decisions regarding the depth of testing required based on previous/common errors.
• Make decision if a client statement should be sent out or not.