Quality Assurance & Process Excellence Specialist (Hybrid)

Medtronic; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Medtronic in the Philippines is seeking a Quality Assurance Specialist to support QA programs, process improvement initiatives, and operational excellence across the organization. This role partners with stakeholders to evaluate processes, implement automation and AI solutions, and drive quality standards with cross-functional teams.

Responsibilities include developing and maintaining QA processes, performing audits, analyzing quality trends, and reporting performance insights to leadership in a

Qualifications

• Bachelor's degree in quality, engineering, or related field.
• 2+ years in quality assurance, process improvement, or related business functions.
• Experience with cross-functional projects and documentation.

Responsibilities

• Develop, implement, and maintain quality assurance processes, standards, and documentation to support operational consistency and compliance.
• Conduct quality reviews and audits to evaluate adherence to established procedures and service level expectations.
• Analyze quality trends, identify root causes, and recommend corrective and preventive actions to improve performance.
• Evaluate business processes and lead initiatives focused on process optimization, standardization, and operational efficiency.
• Manage cross-functional quality improvement projects, including planning, stakeholder coordination, risk management, and execution.
• Develop and maintain standard operating procedures, work instructions, and process documentation.
• Identify opportunities to streamline manual activities through automation and AI-enabled solutions in partnership with business and technology teams.
• Monitor quality and project metrics, prepare reports, and communicate performance insights, risks, and recommendations to stakeholders and leadership.

Skills

Quality Assurance

Process Improvement

Project Management

Data Analysis

Documentation

MS Office

Education

Bachelor's degree

Tools

Power Automate

Power Apps

UiPath

Power BI

Job description

Medtronic in the Philippines is seeking a Quality Assurance Specialist to support QA programs, process improvement initiatives, and operational excellence across the organization. This role partners with stakeholders to evaluate processes, implement automation and AI solutions, and drive quality standards with cross-functional teams.

Responsibilities include developing and maintaining QA processes, performing audits, analyzing quality trends, and reporting performance insights to leadership in a