Quality Assurance Leader & Team Coach

Conduent; Batangas City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Conduent in Batangas City, Philippines, seeks a capable manager to supervise daily operations of a technical support/production team, ensuring adherence to processes and quality standards while delivering results. You will mentor staff, monitor performance, and ensure timely completion of tasks in a fast-paced environment.

You will coach team members, coordinate cross-functional activities, manage performance reviews, and develop roadmaps for improvement, with a focus on scalable service

Responsibilities

• Evaluates team performance.
• Educates the team to improve soft skills, technical skills, and business Domain Knowledge.
• Identifies future learning education opportunities.
• Assists in transitions.
• Prepares baseline performance parameters at onshore locations.
• Creates a road map for quality improvement.
• Supports hiring needs.
• Manages the operation of the total quality management (TQM) program.
• Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
• Develops program communications to employees.
• Develops training and related reward systems.
• Develops and implements key process improvement efforts and influences cross-functional efforts.
• Develops systematic approaches for assuring high-quality services.
• Influences the interface of key activities within the functions of the organization.
• Supports the hiring of team members and performs performance reviews.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Conduent in Batangas City, Philippines, seeks a capable manager to supervise daily operations of a technical support/production team, ensuring adherence to processes and quality standards while delivering results. You will mentor staff, monitor performance, and ensure timely completion of tasks in a fast-paced environment.

You will coach team members, coordinate cross-functional activities, manage performance reviews, and develop roadmaps for improvement, with a focus on scalable service