Quality Assurance Lead: Process Improvement & Mentorship

Virtual Staffing Solutions OPC; Cebu City; On-site; PHP 400,000 - 800,000; Full time

Job summary

Virtual Staffing Solutions OPC in Cebu City, Philippines, is seeking a results-driven QA professional to oversee quality control systems, ensure regulatory compliance, and drive continuous improvement. You will analyze data, resolve issues, and lead a team through training and mentorship.

This role focuses on developing procedures, investigating customer feedback, mentoring staff, and fostering a culture of quality excellence across our QA function.

Qualifications

• Overseeing quality control systems and ensuring regulatory compliance
• Data analysis to identify trends and root causes
• Team leadership, mentoring, and staff development

Responsibilities

• Develop and implement quality control procedures and standards
• Ensure compliance with industry standards and regulations
• Analyze quality data to identify trends and areas for improvement
• Investigate and resolve quality issues
• Manage customer complaints and feedback related to quality
• Supervise and mentor quality assurance staff
• Train staff on quality control procedures and standards
• Provide guidance and support to the QA team
• Foster a culture of continuous improvement

Job description

Virtual Staffing Solutions OPC in Cebu City, Philippines, is seeking a results-driven QA professional to oversee quality control systems, ensure regulatory compliance, and drive continuous improvement. You will analyze data, resolve issues, and lead a team through training and mentorship.

This role focuses on developing procedures, investigating customer feedback, mentoring staff, and fostering a culture of quality excellence across our QA function.