Director of Performance Analytics & Quality Assurance

Alorica Inc.; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Alorica Inc. is seeking a Lead Consultant to manage multiple client engagements focused on business operations and performance improvement. You will use structured problem solving to develop work plans and deliver timely, data-driven insights.

You will oversee project managers and teams through all phases of data analysis projects, building strong client relationships and delivering recommendations bounded by risk scenarios.

Qualifications

• Experience leading multiple client engagements in consulting.
• Strong structured problem-solving and analytic thinking.
• Ability to guide data analysis projects and drive insights.

Responsibilities

• Lead and manage multiple consulting engagements with clients on business operations and performance improvement initiatives.
• Oversee project managers and teams to complete data analysis projects on time and on budget across phases (Planning, Data Collection, Cleansing, Analysis, Solutions).
• Develop insights from data and statistical methods to improve business performance.
• Lead teams to deliver data-driven recommendations with clear options and risk scenarios.
• Manage contracts, timelines, and budgets for client deliverables and build strong client relationships.

Job description

Alorica Inc. is seeking a Lead Consultant to manage multiple client engagements focused on business operations and performance improvement. You will use structured problem solving to develop work plans and deliver timely, data-driven insights.

You will oversee project managers and teams through all phases of data analysis projects, building strong client relationships and delivering recommendations bounded by risk scenarios.