Quality Assurance Coach - Remote (Philippines)

TTEC; Pampanga; On-site; PHP 270,000 - 450,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Healthcare benefits

Tuition reimbursement

Performance bonus

Job summary

TTEC in the Philippines is seeking a Quality Assurance Analyst to work remotely from Pampanga. You will evaluate customer interactions, provide feedback, and train teams to improve satisfaction scores.

You will report to the QA Manager and contribute to performance improvements across the global customer experience. The role emphasizes mentoring, data-driven reporting, and careful handling of client requirements while maintaining excellent service.

Qualifications

• Associate degree, technical school or equivalent work experience.
• Engage and support in making sure the team has the proper tools to accomplish day-to-day tasks.
• Consistently mentor and inspire others.
• Customer service and call center experience.
• Understanding, interpreting, and manipulating data for reporting.

Responsibilities

• Evaluate and analyze customer interactions, then provide feedback and training to improve the customer experience and satisfaction scores.
• Pinpoint areas for improvement and ensure proper information is given to customers during calls.
• Mentor team leads and associates through training and tips to succeed in quality control.
• Prepare reports using client-specific call and product knowledge requirements.
• Manage multiple, complex, ongoing tasks with time management and organizational skills.

Skills

Customer service

Call center experience

Mentoring and coaching

Data interpretation for reporting

Team support

Education

Associate degree or technical school

Job description

TTEC in the Philippines is seeking a Quality Assurance Analyst to work remotely from Pampanga. You will evaluate customer interactions, provide feedback, and train teams to improve satisfaction scores.

You will report to the QA Manager and contribute to performance improvements across the global customer experience. The role emphasizes mentoring, data-driven reporting, and careful handling of client requirements while maintaining excellent service.