BPO QA Specialist (Offer up to Php 35,000 packaged)

J-K Network Services; Pasay; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Government-mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job summary

A leading global BPO company is seeking a BPO Quality Assurance Specialist to ensure high service quality through monitoring and evaluating performance. The ideal candidate should be a Bachelor's degree holder with at least 1 year of experience in quality analysis and customer service in a BPO setting. This position requires working on-site in a shifting schedule. Benefits include government-mandated benefits, HMO, and 13th month pay.

Qualifications

• Bachelor’s degree holder or open for undergraduates.
• At least 1 year of experience as a Quality Analyst.
• Experience as a Customer Service Representative in BPO.

Responsibilities

• Handle inbound and outbound calls, messages, and emails.
• Monitor and improve service quality.
• Ensure compliance with company policies and regulatory requirements.
• Manage and resolve escalations and implement quality control processes.
• Collaborate with teams to implement quality improvement initiatives.

Skills

Quality Assurance

Customer Service

Communication

Problem-solving

Education

Bachelor's Degree

Job description

Client Profile

A leading global business process outsourcing (BPO) company with over 39 years of experience, providing technology solutions and process management services.

Position: BPO Quality Assurance Specialist

Industry: BPO

Location: Clark, Pampanga

Salary: Php 35,000

Schedule: Shifting schedule

Work Set up: Work on site

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits

Job Requirements

• Bachelor’s Degree Holder
• Open for undergraduate
• At least 1 year of work experience as Quality Analyst in a call center setting.
• Experience working as Customer Service Representative in BPO industry
• Willing to work fully on site
• Amenable to work at shifting schedule

Job Responsibilities

• Handling inbound and outbound calls, messages and email
• Monitoring, evaluating, and improving service quality.
• Ensure compliance with company policies, client expectations, and regulatory requirements.
• Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
• Collaborate with team leaders, managers, and trainers to implement quality improvement initiatives.

Recruitment Process: Online interview and Face to Face

• Initial interview
• 2nd interview
• Final interview
• JOB OFFER