Quality Assurance Associate - Dayshift

Trec Pacific Corp.; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

₱3,000 non-taxable allowance

Night differential

HMO for 2 dependents

Sick Leave, Vacation Leave, Emergency/

Bereavement leave

Mental Health Day

Yearly appraisal

Job summary

Trec Pacific Corp. is seeking a QA Analyst to monitor, evaluate, and score calls, emails, and chats, and to provide weekly QA reports. The role requires coaching agents, leading training sessions, and identifying quality gaps for action plans.

You will collaborate with Operations to uphold client standards and continuous quality improvement. The ideal candidate has at least 1 year in a Call Center/BPO QA role, strong analytical and communication skills, and is able to work onsite in Ortigas,

Qualifications

• Bachelor’s degree in any course.
• Minimum 1 year in Call Center/BPO QA.
• Strong attention to detail.
• Excellent listening and communication skills.
• Coaching, presentation, and problem‑solving abilities.
• Able to work onsite in Ortigas, Pasig City at least twice a week.
• Can start ASAP and work on shifting schedule.

Responsibilities

• Monitor, evaluate, and score calls, emails, and chats.
• Provide accurate and timely weekly QA reports.
• Participate regularly in calibration sessions.
• Conduct coaching sessions and provide constructive feedback to agents.
• Conduct or lead training sessions as needed.
• Identify quality gaps and recommend appropriate action plans.
• Ensure compliance with account-specific processes, policies, and client expectations.
• Work closely with Operations and other support teams to drive continuous quality improvement.

Skills

Analytical skills

Communication skills

Coaching & presentation

Team player

Multitasking

Education

Bachelor's Degree

Job description

Job Purpose:

Monitor and evaluate agents’ calls. Handle all quality analysis and report based from specified policies and procedures.

Specific Duties and Responsibilities:

• Monitor, evaluate, and score calls, emails, and chats.

• Provide accurate and timely weekly QA reports.

• Participate regularly in calibration sessions.

• Conduct coaching sessions and provide constructive feedback to agents.

• Conduct or lead training sessions as needed.

• Identify quality gaps and recommend appropriate action plans.

• Ensure compliance with account-specific processes, policies, and client expectations.

• Work closely with Operations and other support teams to drive continuous quality improvement.

Qualifications:

• College Level or Bachelor’s Degree in any course

• At least1 year of Call Center/BPO experience, previous QA experience preferred

• Strong analytical skills with excellent attention to detail.

• Excellent listening, verbal, written, and interpersonal communication skills.

• Strong coaching, presentation, and problem‑solving skills.

• Ability to work as a team player, meet deadlines, and manage multiple priorities.

• Flexible and adaptable to evolving QA processes, client requirements, and business needs.

• Willing and able to work onsite in Ortigas, Pasig City at least twice a week

• Can start ASAP

• Can work on a SHIFTING SCHEDULE

Enjoy the following perks:

• Basic salary plus ₱ 3,000.00 Non- taxable Allowance

• Night differential

• HMO with 2 dependents

• SL, VL, EL, and Bereavement leave

• Mental Health Day leave

• Yearly appraisal