Quality Assurance Specialist

J-K Network Services; Pasay; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government mandated benefits

HMO

Vacation Leave Credits

Sick Leave Credits

Job summary

A well-established IT and Engineering firm is seeking a Quality Assurance Specialist in Pasay. In this role, you will monitor and evaluate customer interactions to ensure compliance with quality standards. Candidates should have at least 1 year experience in Quality Assurance in a BPO setting and be amenable to work onsite. A competitive salary and benefits package are offered.

Qualifications

• At least 1 year experience in Quality Assurance in a BPO company is an advantage.
• Experience in Fintech account is a plus.
• Open for Undergraduates.

Responsibilities

• Monitor and evaluate customer interactions to ensure adherence to quality standards.
• Conduct regular quality audits and document findings accurately.
• Provide feedback and coaching recommendations to agents and team leaders.

Skills

Attention to detail

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position: Quality Assurance Specialist

Postal: 2023

Salary Offer: Php35,000

Work Schedule: Shifting Schedule

Work Set Up: Work-Onsite

• Government mandated benefits
• 13th Month Pay
• HMO
• Vacation Leave Credits
• Sick Leave Credits

Job Responsibilities:

• Monitor and evaluate customer interactions (calls, chats, or emails) to ensure adherence to quality standards and client requirements.
• Conduct regular quality audits and document findings accurately.
• Provide detailed feedback and coaching recommendations to agents and team leaders.
• Prepare and analyze daily, weekly, and monthly quality reports to identify trends and areas for improvement.
• Collaborate with Operations and Training teams to enhance agent performance and process efficiency.
• Participate in calibration sessions to maintain scoring consistency and fairness.
• Ensure compliance with organizational policies, client guidelines, and regulatory requirements.
• Recommend process or policy changes to improve customer experience and operational quality.

Job Requirements:

• Open for Undergraduates
• With at least 1 year experience in Quality Assurance in a BPO company is an advantage
• With experience in Fintech account is a plus
• Amenable to work onsite
• Can start as soon as possible

Recruitment Process:

Online and Face to face

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