Quality Assurance Associate

Ivoclar EMEA; Carmen; On-site; PHP 257,000 - 335,000; Full time

Benefits offered by this job

Training support

Mentoring program

Total rewards

Tools provided

Family values

Job summary

Ivoclar EMEA is seeking a Quality Assurance Associate in the Philippines to coordinate nonconformities, monitor process performance, and drive continuous improvement. The role supports data-driven decision making and cross-functional collaboration to uphold global quality standards.

The ideal candidate has a bachelor’s degree and 2–3 years in quality management within regulated environments, with experience in SAP/ServiceNow and Excel. Fluency in English is required.

Qualifications

• Bachelor's degree in a related field.
• 2–3 years of quality management in a regulated environment.
• Knowledge of ISO 13485 and regulatory requirements is a plus.

Responsibilities

• Coordinate, assess and document nonconformities and related actions.
• Monitor KPIs and report data-driven insights for stakeholders.
• Support cross-functional alignment and data-informed decision making.

Skills

Analytical thinking

Structured work

Communication skills

Team collaboration

Prioritization

Education

Bachelor's degree in related field

Tools

SAP

ServiceNow

Excel

Job description

Are you passionate about quality management, process improvement, and ensuring compliance in a regulated environment? Ivoclar is looking for a detail-oriented and analytical professional to join our team as a Quality Assurance Associate.

In this role, you'll take ownership of coordinating and managing nonconformities, ensuring timely resolution and documentation while supporting compliance with global quality standards. You'll play a key role in monitoring process performance, analyzing data and trends, and driving continuous improvement initiatives across the organization.

As a trusted partner to cross-functional teams, you'll help maintain transparency through meaningful reporting, support informed decision-making through data-driven insights, and contribute to the ongoing optimization of products and processes. If you're proactive, organized, and passionate about quality excellence, we'd love to hear from you.

Your role

• Non-Conformity Coordination
  • Coordinate, assess, and document nonconformities and related actions
  • Follow up on nonconformities in the IT system to ensure timely processing and closure
  • Ensure consistent application of standards across interfaces
  • Analyze data to identify trends and support the identification of improvement opportunities
• Process Monitoring & Reporting
  • Monitor relevant KPIs and support data accuracy and reliability
  • Analyze performance data to identify deviations and risks
  • Prepare reports and support data-driven insights for stakeholders
  • Contribute to continuous improvement based on data analysis
• Additional Tasks
  • Support cross-functional alignment in operational topics
  • Contribute to decision preparation based on process understanding and available data

Your profile

• Professional:
  • Completed bachelor's degree in any related field
  • 2-3 years of professional experience in quality management, quality assurance, or a regulated environment (e.g. MedTech, Pharma, manufacturing)
  • Basic understanding of nonconformity management processes
  • Basic knowledge of applicable quality standards (e.g. ISO 13485) and regulatory requirements is an advantage
  • Experience with quality management systems and/or IT tools (e.g. SAP, Service Now) is desirable
  • Confident handling of MS Office applications, especially Excel
  • Basic understanding of data analysis and KPI monitoring
  • Good English skills (written and spoken); additional languages are an advantage
• Personal:
  • Structured and reliable way of working
  • Analytical thinking with the ability to interpret data and identify trends
  • Good communication skills and ability to collaborate across functions
  • Team-oriented with a proactive and solution-focused mindset
  • Ability to prioritize tasks and maintain overview in operational work

What We Offer

• TRAINING: You will work with various members of our team locally and onshore to ensure you are set up for success.
• SUPPORT: A close-knit coaching and mentoring system to help you ease into the company and into your role with confidence.
• COMP & BEN: Ivoclar believes in compensating employees fairly for their skills and experience and has designed the total rewards package for long-term relationships.
• TOOLS: Everything you need to help you do your work will be provided.
• WORKING ENVIRONMENT: Ivoclar prides itself on being a family-owned company with strong values so everyone we bring in becomes part of that global family.

Compensation Data

PHP 23,000 - PHP 30,000