Quality Assurance Analyst: Risk & Process Improvement

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 420,000 - 700,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Quality Analyst to support business banking operations.

You will conduct complex quality reviews to ensure processes align with regulations, policies, and documented procedures, and you will test against criteria, analyze issues, and report findings to stakeholders. This role emphasizes strong analytical skills, clear written and verbal communication, and the ability to work with cross-functional partners.

Qualifications

• Ability to apply documented procedures and review criteria consistently when performing quality reviews.
• Demonstrated analytical skills, including root cause analysis and the ability to identify patterns and themes.
• Ability to document work clearly, including concise written summaries of findings and outcomes.
• Strong verbal communication skills, with the ability to explain results and recommendations to different audiences.
• Ability to identify issues, escalate appropriately, and propose practical remediation actions.
• Strong attention to detail and a structured, methodical approach to completing tasks.
• Ability to manage multiple priorities, meet deadlines, and deliver testing outputs on schedule.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work both independently and as part of a team.
• Comfort using quality monitoring or reporting tools including AI-enabled productivity tools where permitted.

Responsibilities

• Conduct scheduled quality reviews to confirm processes are completed in line with regulations, internal policies, and documented procedures.
• Execute testing against defined review criteria and document test steps and outcomes clearly.
• Perform impact and root cause analysis for identified issues and trends.
• Communicate review results, insights, and themes to stakeholders within agreed reporting timelines.
• Develop and maintain an understanding of process requirements, including regulatory, policy, procedural, and control expectations.
• Enter review outcomes and supporting details into the quality system with written summaries of findings.
• Track, follow up, and close quality-related requests accurately and on time.
• Escalate risks, control gaps, and recurring issues and propose practical solutions.
• Build and maintain productive working relationships with partners and stakeholders.
• Support team reporting deliverables and continuous improvement activities related to quality and controls.
• Assist with training peers or new hires on assigned quality processes, as needed.

Skills

Analytical skills

Root cause analysis

Written communication

Verbal communication

Attention to detail

Teamwork

Multitasking

Quality assurance

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

JPMorgan Chase & Co. in Manila is seeking a Quality Analyst to support business banking operations.

You will conduct complex quality reviews to ensure processes align with regulations, policies, and documented procedures, and you will test against criteria, analyze issues, and report findings to stakeholders. This role emphasizes strong analytical skills, clear written and verbal communication, and the ability to work with cross-functional partners.