Equipment Finance QA Analyst - Drive Quality & Compliance

Fairygodboss; Philippines; On-site; PHP 400,000 - 640,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Quality Analyst to strengthen the quality and control environment within a fast-paced operations setting. You will review complex transactions, document results, and collaborate across teams to ensure accurate, timely outcomes.

You will perform quality reviews, track trends, provide actionable feedback, and support continuous improvement while aligning with service levels and risk controls.

Qualifications

• Demonstrated attention to detail and ability to perform independent reviews with moderate supervision
• Strong organizational and prioritization skills, with the ability to manage competing deadlines
• Proven ability to deliver accurate work in a high-volume, quality-controlled environment
• Effective written and verbal communication skills to document findings and provide feedback
• Strong analytical and problem-solving skills, including critical thinking
• Proficiency in Microsoft Excel and general computer applications used for tracking and reporting
• Ability to research and validate information to support quality review conclusions
• Ability to work effectively in a team environment and collaborate across functional groups
• Ability to build positive working relationships to support risk identification and issue resolution practices

Responsibilities

• Perform quality reviews of customer files and transactions against established quality control criteria
• Document review results accurately in the quality tracking system for monitoring and reporting
• Complete quality-related requests within defined service level agreements
• Follow documented quality policies, procedures, and review guidelines
• Maintain and update testing job aids and procedures to keep them current
• Identify error trends and escalation opportunities for training, coaching, or process improvement
• Prepare standard reports, issue logs, and tracking artifacts to summarize outcomes and activity
• Build and apply strong working knowledge of end-to-end operational processes supported by the team
• Partner with processors and stakeholders to provide clear feedback on defects and required corrections
• Collaborate with fellow Quality Analysts to share best practices and improve review consistency
• Participate in quality, controls, and departmental projects, including control walkthrough discussions and sample gathering

Skills

Attention to detail

Independent reviews

Time management

Communication skills

Analytical thinking

Team collaboration

Risk awareness

Problem solving

Documentation

Tools

Microsoft Excel

Quality tracking systems

Job description

JPMorganChase in the Philippines seeks a Quality Analyst to strengthen the quality and control environment within a fast-paced operations setting. You will review complex transactions, document results, and collaborate across teams to ensure accurate, timely outcomes.

You will perform quality reviews, track trends, provide actionable feedback, and support continuous improvement while aligning with service levels and risk controls.