Quality Assurance Analyst — Lending & Cash Management

JPMorganChase; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

JPMorganChase is seeking a Quality Analyst to strengthen controls and risk management in business banking operations. The role involves complex quality reviews, testing, and trend analysis to ensure compliance with regulations and internal procedures.

You will collaborate with cross-functional teams to drive improvements and support training initiatives. The position emphasizes meticulous documentation, clear reporting, and effective communication to stakeholders, contributing to safer, more

Qualifications

• Ability to apply documented procedures and review criteria consistently when performing quality reviews.
• Demonstrated analytical skills, including root cause analysis and identifying patterns/themes.
• Ability to document work clearly, including concise written findings.
• Strong verbal communication to explain results and recommendations.
• Identify issues, elevate appropriately, and propose remediation actions.
• Strong attention to detail and a structured, methodical approach.
• Manage multiple priorities and meet deadlines while delivering testing outputs.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work independently and in a team.
• Comfort using AI-enabled productivity tools where permitted.

Responsibilities

• Conduct scheduled quality reviews to confirm processes align with regulations and policies.
• Execute testing against defined criteria and document steps/outcomes.
• Perform root cause analysis for issues and trends.
• Communicate results and themes to stakeholders within timelines.
• Develop understanding of process requirements including regulatory expectations.
• Enter review outcomes into the quality system with summaries of findings.
• Track and close quality-related requests on time.
• Escalate risks and gaps and propose practical solutions.
• Build relationships with partners and stakeholders.
• Support reporting deliverables and continuous quality improvements.
• Assist training peers or new hires on quality processes.

Skills

Analytical skills

Documentation

Verbal communication

Multitasking

Attention to detail

MS Office

Team collaboration

Quality monitoring tools

Tools

Quality monitoring tools

Job description

JPMorganChase is seeking a Quality Analyst to strengthen controls and risk management in business banking operations. The role involves complex quality reviews, testing, and trend analysis to ensure compliance with regulations and internal procedures.

You will collaborate with cross-functional teams to drive improvements and support training initiatives. The position emphasizes meticulous documentation, clear reporting, and effective communication to stakeholders, contributing to safer, more