Quality Assurance Analyst (Quezon City) | Onsite

Tasq Work; Quezon City; On-site; PHP 300,000 - 600,000; Full time

Job summary

Tasq Work is seeking an onsite Healthcare Quality Assurance professional in Quezon City. The role requires at least 1 year of Healthcare QA experience and availability to start around July 13, 2026. The position is onsite at Vertis North, with responsibilities including monitoring interactions and coaching agents.

Willingness to work onsite and meet compliance standards is essential. Target start date is July 13, 2026, and the candidate should be prepared for EST-aligned shift.

Qualifications

• At least 1 year of experience in Healthcare Quality Assurance.

Responsibilities

• Interactively audit live calls, chats, and emails to assess adherence to metrics.
• Provide timely coaching and feedback to frontline agents to improve handling techniques.
• Verify compliance with account policies, data privacy regulations, and standards.

Skills

Healthcare QA

Job description

Work Setup: Onsite (Quezon City)

Shift Schedule: Following EST

Target Start Date: July 13, 2026

Requirements:

• At least 1 year of experience as Healthcare Quality Assurance
• Can start ASAP; Target start date on July 13, 2026
• Willing to work onsite in Vertis North

Responsibilities:

• Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
• Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
• Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
• Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
• Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.